Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order items online and pick them up at Pets at Home Banbury?

Accepted Answer

Yes, Pets at Home Banbury offers a Click & Collect service, allowing you to order online and collect your items in-store, often within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Banbury?

Accepted Answer

Yes, well-behaved dogs on a lead are welcome inside Pets at Home Banbury so you can shop while accompanied by your pet.

Question 9

What are the store opening hours for Pets at Home Banbury?

Accepted Answer

Pets at Home Banbury is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.

Question 10

Does Pets at Home Banbury provide parking for customers?

Accepted Answer

Yes, many Pets at Home stores, including Banbury, offer parking facilities for their customers.

Question 11

Are Pets at Home Banbury stores accessible to people with disabilities?

Accepted Answer

Yes, Pets at Home Banbury is designed to be accessible for customers with disabilities, featuring wheelchair access and accessible parking where available.

Question 12

What types of products can I find at Pets at Home Banbury?

Accepted Answer

Pets at Home Banbury offers a wide range of products including pet food, treats, toys, grooming equipment, beds, collars, harnesses, training equipment, and healthcare products for various pets.

Question 13

What services are available at Pets at Home Banbury?

Accepted Answer

Services at Pets at Home Banbury include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and a carry to car service.

Question 14

Are there any pet care or community events at Pets at Home Banbury?

Accepted Answer

Yes, Pets at Home Banbury hosts events such as My Pet Pals workshops, puppy playtime classes, and Cub Scout animal carer workshops. Check the Events page or contact your local store for upcoming sessions and bookings.

Question 15

What nearby stores can I visit along with Pets at Home Banbury?

Accepted Answer

Nearby you can visit stores like Rosebys for home goods, Home Bargains for discount shopping, and Hobbycraft for arts and crafts, making your shopping trip diverse and convenient.

Question 16

Is there a veterinary clinic close to Pets at Home Banbury?

Accepted Answer

Yes, Vets4Pets is nearby Pets at Home Banbury, providing veterinary services which can be convenient for pet health consultations during your visit to the pet store.

Question 17

What leisure options are available near Pets at Home Banbury?

Accepted Answer

You can visit PureGym Banbury Cross Retail Park nearby for fitness activities, or explore Banbury Cross Retail Park for various shopping and leisure options before or after your pet supplies visit.

Pets at Home Banbury

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