Pets at Home York is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home York at your convenience. We’re proud to serve pet owners throughout York with friendly service and trusted brands.
Explore offerings from Pets at Home York on Clifton Moor Centre in York, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Very helpful when I needed advice lovely kind young lady in store had a iPad and answered every question down to delivery if not in stock
BA
Ben Aked
Jul 14, 2026
1.0
⭐ 1/5 Stars – Misleading pricing: “4 for 3” offer hidden as “Members Only” with zero warning
I visited your store recently and saw aquarium plants clearly labelled “4 for 3” along the entire shelf edge – there was absolutely no mention, sign, or disclaimer anywhere that this offer was only for members or required a loyalty card.
When I got to the till, staff told me the deal was “Members Only” – and when I asked where that was stated, they admitted it isn’t written anywhere at all on the shelf or labels.
This is completely against UK consumer law and pricing rules: any restriction on an offer must be clearly shown before you choose to buy, not only mentioned when you try to pay. It’s misleading, frustrating, and feels like a deliberate trick to get customers to pick up items thinking they’re on offer, only to change the terms at the checkout.
I asked to speak to the manager, but they simply repeated “that’s just how our pricing works” and refused to honour the deal as advertised.
If offers are only for members, you have a legal duty to tell people up front – don’t put the work on customers to guess what you haven’t bothered to label properly. I’ve reported this to Trading Standards as a clear breach of the Price Marking Order and Consumer Protection Regulations. When we approached the manager who was very rude and disrespectful he laughed at us to invite me to go to trading standards. So Jason. We have.
JI
John I
Jul 8, 2026
5.0
Friendly and genuinely nice people working here, knowledgeable and happy to help and answer questions for a first time puppy owner. All making a fuss over Maisy (the puppy) Great range of pet supplies, vets upstairs were great and chatty so were the reception guys, person on checkout was wonderful, actually makes me look forward to coming back!
HH
Hilary Holloway
Jul 4, 2026
5.0
Well stocked. Busy but two tills operating efficiently. Staff pleasant.
SR
Scott Reilly
Jun 21, 2026
5.0
Super friendly staff and a shop to the high standards of the pets at home brand
Frequently Asked Questions About Pets at Home York
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Brand Certified Facts from Pets at Home York
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Certified August 30, 2026Yext Knowledge Graph
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