We are boldly independent and proud of our heritage, rooted in our North Yorkshire community since 1943, dedicated to providing practical, compassionate care.
Our Thirsk branch was purpose-built in 2023, with facilities including a dedicated operating theatre, in-house lab, ultrasound, x-ray and dental suite, and separate cat and dog consult rooms, wards and waiting rooms. We are proud to be silver Cat Friendly Clinic accredited and Zero Pain accredited.
We’re conveniently located at Gateway Business Park, next door to Aldi, and have plenty of free parking for all of our clients, including disabled spaces.
Our out of hours care is provided at our hospital in Ripon, with full access to your pet’s medical history.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.