Certified by Pets at Home Middlesbrough • Aug 23, 2026
Pet StorePets at Home Ltd
Pets at Home Middlesbrough is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Middlesbrough at your convenience. We’re proud to serve pet owners throughout Middlesbrough with friendly service and trusted brands.
Location
Certified by Pets at Home Middlesbrough • Aug 23, 2026
Certified by Pets at Home Middlesbrough • Aug 23, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:30 AM - 4:30 PM
8/31/20269:00 AM - 8:00 PM
Products & Services
1 list · 1 item
Explore offerings from Pets at Home Middlesbrough on Unit M Cleveland Retail Park in Middlesbrough, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Bought some gerbils from here, great service and loads of helpful information given 👍
MA
Matty Atkinson
Jun 30, 2026
5.0
Great little pets at home our dogs are on sensitive diets and this branch always seems to have stock of our dogs food!
YY
Yorkshirepudding
Jun 27, 2026
1.0
Had a conversation with Jackie behind counter about price matching as they were charging double. All she did was tried to shut me up and pay. Go somewhere else it was shocking.
MC
Mr Customer
May 28, 2026
1.0
Extremely poor customer service. A staff member misidentified an unlabelled piece of aquarium wood and aggressively insisted on charging a higher price. They entirely refused to check their own website or stock shelves to verify the item. I had to physically find a smaller piece of the exact same wood with a barcode attached to prove the true price at the till.
When escalated to their customer service team with clear photographic evidence, they completely ignored the physical facts, defended the incorrect visual guess, and sent generic automated templates to close the complaint. Appalling staff training and corporate evasion.
I hope management trains their staff to the professional standards we expect here in the UK. I certainly expect not to be treated like this on any future visit, and I will be sharing my next experiences on social media.
Frequently Asked Questions About Pets at Home Middlesbrough
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Brand Certified Facts from Pets at Home Middlesbrough
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