Battle Flatts Veterinary Centre - Norton | CVS Vets

Reviews

• ER

  Erin Rhodes

  Sep 3, 2026
  5.0
  I recently took my cat to Battleflatts and unfortunately I had to have her put down. However, the staff were so lovely and Sam the vet was great, he explained all my options and was so lovely allowing me as much time as I needed to say goodbye. I also got a lovely card about a week after as well as my lock of fur and a couple of paw prints they had offered to do for me. Thank you.
• JP

  Joy Pate

  May 28, 2026
  5.0
  Just want to say a big thank you to Battle Flatts Vets, we lost a racing pigeon a couple of weeks ago, a member of the public brought it into the vets, the kind team looked after it over the bank holiday weekend, especially Hannah who went in especially to feed him! He is now home and doing well, thank you everyone xx
• NJ

  Niki Johnson

  Mar 31, 2025
  3.0
  My Mrs normally deals with them so not sure if this is a common issue but I would say the vet Sam was very nice on the phone. Having two phone calls with reception I really can't understand how they are in customer service. Extremely rude today on the phone today after I got a message to phone back in about test results. Instead of snapping she should have explained the process. On Thursday after a sample was sent for further tests I get a call out of the blue asking for payment, we had no invoice sent to us, it was a call out of the blue which could well have been fraud for all I know. I'm on a train so I'm not going to read my card details out to a possible fraud and in front of a train full of people. For a loyal client I'm surprised how this was dealt with. Vets appear ok from what I'm told and from my conversations with Sam on the phone. Admin needs a really good shake up. Don't ring demanding money without sending an invoice first, basic error in this day and age with card fraud. When someone calls for test results don't be sarcastic. Training required on the admin side.
• JH

  John Hildreth

  Aug 31, 2022
  5.0
  Quick diagnosis and remedy for my dogs infection. Was regulary kept up to date by the vet during the exploratory op.
• CW

  Christine Whitehand

  Sep 17, 2020
  5.0
  Lovely staff and fantastic vets . Would recommended 👍

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