Brand Certified
Alnorthumbria Veterinary Group - Ponteland
4.6(99 reviews)
Certified by Alnorthumbria Veterinary Group - Ponteland • May 24, 2026
Business Details
Dobbies Garden Centre, Newcastle upon Tyne, Northumberland
NE20 9BT, United Kingdom
Certified by Alnorthumbria Veterinary Group - Ponteland • May 24, 2026
+44 1661 871570
Certified by Alnorthumbria Veterinary Group - Ponteland • May 24, 2026
https://www.cvsvets.com/north-east/alnorthumbria-veterinary-group-ponteland
Certified by Alnorthumbria Veterinary Group - Ponteland • May 24, 2026
About
Certified by Alnorthumbria Veterinary Group - Ponteland • May 24, 2026
VeterinarianEmergency Veterinarian ServiceCVS Group Plc
Here at Alnorthumbria Veterinary Group we are a small animal practice who offer: SignVideo - Deaf BSL service, The Healthy Pet Club, Pet insurance, Pet passports/Animal Health Certificates, Nurse clinics, Home visits, Acupuncture across the wider Newcastle upon Tyne area.
We are RCVS accredited as a Small Animal General Practice, welcoming Dogs, Cats, Guinea pigs, Rabbits, Hamsters, Ferrets. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare.
Details
- Requires appointmentAvailable
- RestroomNot available
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
Location
Certified by Alnorthumbria Veterinary Group - Ponteland • May 24, 2026
Alnorthumbria Veterinary Group - Ponteland
Dobbies Garden Centre, Newcastle upon Tyne, Northumberland
NE20 9BT, United Kingdom
Hours
Certified by Alnorthumbria Veterinary Group - Ponteland • May 24, 2026
Monday8:30 AM - 6:00 PM
Tuesday8:30 AM - 7:00 PM
Wednesday8:30 AM - 6:00 PM
Thursday8:30 AM - 6:00 PM
Friday8:30 AM - 6:00 PM
Saturday8:30 AM - 1:00 PM
SundayClosed
Reviews
4.6
99 reviews
5 stars
81
4 stars
9
3 stars1
2 stars
2
1 star
6
- FMfiona milligan6 days ago5.0Such a wonderful Vet practice! Been so helpful when our dog and rabbits have been unwell. The Vets (particularly Akshay as he always seems to see us when they’re unwell) are so thorough and communicative and kind and always absolutely brilliant. The Vet nurses are always so lovely and helpful and so are all the reception and admin staff-they are so polite and courteous and caring. I literally can’t thank you all enough! Brilliant!
- JMJoan MattinsonFeb 5, 20265.0Brilliant service from all of the team at the Ponteland branch, a particular shout out to Jonny who is giving his continued support to Obi and to Liz who is also brilliant. You have all gone above and beyond, showing great care on every visit we have made to Ponteland branch, you are truly all amazing. Massive thank you to all x
- KMkirsty mitchellJan 23, 20265.0We had to make the painful decision to say goodbye to our beautiful dog quite suddenly, after she’d taken ill all of a couple of hours earlier. The staff were incredibly compassionate throughout the process. The vet we saw gave us our options and talked us through the process with so much patience and empathy, including providing some much needed reassurance in that moment. They made sure my family were able to all be there to say goodbye to our girl, and they were at pains to reassure us after that they would take care of her even after she’d passed. The vet even promised us she’d “look after her as if she were (her) own”, which made me feel incredibly comforted. Every staff member we encountered that day was incredibly compassionate, sensitive and respectful - something we experienced throughout the years our dog was registered with this vet. Cannot recommend them enough - they really did take care of our little girl until the very end, and we’ll always be grateful.
- SDSteven DoggettJan 2, 20255.0Alnorthumbria vets have looked after our dogs for over 10 years and we stuck with them even when we moved to Durham. They’re excellent with our dogs who can be temperamental and they’re very fair with pricing for the various things we have needed as we aren’t insured (due to dogs ages). I cannot recommend them enough - very friendly and they go above and beyond the call of duty. We love you guys - keep up the good work!!!
Frequently Asked Questions About Alnorthumbria Veterinary Group - Ponteland
Do I need to make an appointment?
All consultations are by appointment only, so please call us to discuss your pet's needs and arrange an appointment.
Can I call your practice for advice?
If you have any concerns about your pet's health, please call us. Whilst our team can provide some guidance over the phone, we recommend booking an appointment for a more thorough evaluation.
Will my pet insurance cover the costs of treatment?
Treatment is tailored to each pet, so insurance coverage may vary. We would advise contacting your pet insurance provider to confirm what is covered.
How much will my pet's treatment cost?
Treatment costs vary based on your pet's needs. We will always provide a cost estimate before proceeding with any treatment. Please call us for more details.
How do I register with your practice?
Registration is easy: simply complete the form on our website, or call us and let our receptionist know you'd like to become a client.
How do I make an appointment?
Booking an appointment is simple—just give us a call!
How do I make a complaint?
We strive to always offer top-quality service, so if something isn't right, please let us know as soon as possible. For formal complaints, you can contact the practice in person, by phone, or in writing.
Do I need to book an appointment to visit Alnorthumbria Veterinary Group - Ponteland?
Yes, all consultations require an appointment. Please call the practice to discuss your pet's needs and schedule a visit.
Can I get veterinary advice by phone from Alnorthumbria Veterinary Group - Ponteland?
Yes, you can call for some guidance over the phone, but for a thorough evaluation, booking an appointment is recommended.
Does Alnorthumbria Veterinary Group - Ponteland accept pet insurance for treatments?
Insurance coverage varies depending on the treatment; it is advised to check with your pet insurance provider for specific coverage details.
What are the opening hours for Alnorthumbria Veterinary Group - Ponteland?
The practice is open Monday to Friday from 08:30 to 18:00, Tuesday until 19:00, and Saturdays from 08:30 to 13:00. It is closed on Sundays.
Which types of pets does Alnorthumbria Veterinary Group - Ponteland care for?
They care for small animals including dogs, cats, guinea pigs, rabbits, hamsters, and ferrets.
What specialized services does Alnorthumbria Veterinary Group - Ponteland offer?
Services include Deaf BSL SignVideo, The Healthy Pet Club, pet insurance, pet passports, nurse clinics, home visits, acupuncture, and various vaccinations and neutering.
How can I register my pet with Alnorthumbria Veterinary Group - Ponteland?
You can register your pet by completing the form on their website or by calling the receptionist to become a client.
Is Alnorthumbria Veterinary Group - Ponteland wheelchair accessible?
The practice has a wheelchair accessible entrance, but there is no wheelchair accessible elevator or restroom.
What nearby places can I visit around Alnorthumbria Veterinary Group - Ponteland?
Nearby places include Dobbies Garden Centre for shopping and gardening, Maidenhead Aquatics for pet supplies, and The Badger pub and restaurant for dining.
Can I combine a visit to Alnorthumbria Veterinary Group - Ponteland with shopping or dining nearby?
Yes, you can visit Dobbies Garden Centre for shopping or enjoy a meal at The Badger, an Irish pub and British restaurant close to the practice.
Are there pet-related stores near Alnorthumbria Veterinary Group - Ponteland where I can find supplies?
Yes, Maidenhead Aquatics nearby offers aquatic pets, pet supplies, and aquarium services.
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