Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Berwick?

Accepted Answer

Yes, Pets at Home Berwick offers a Click & Collect service allowing you to shop online and pick up your order in-store, often within one hour of placing it online.

Question 8

Are I allowed to bring my dog with me when shopping at Pets at Home Berwick?

Accepted Answer

Yes, well-behaved dogs are welcome in Pets at Home Berwick as long as they are kept on a lead and under control during your visit.

Question 9

What are the opening hours for Pets at Home Berwick?

Accepted Answer

Pets at Home Berwick is open from 9:00 to 18:00 Monday to Saturday, and 10:00 to 16:00 on Sundays.

Question 10

Does Pets at Home Berwick have parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the Berwick location, offer parking facilities for customers.

Question 11

Is Pets at Home Berwick accessible for customers with disabilities?

Accepted Answer

Yes, the store is designed to be fully accessible with features such as wheelchair access and accessible parking spaces where available.

Question 12

What types of pet products can I find at Pets at Home Berwick?

Accepted Answer

You can find a wide range of pet products including food, treats, toys, grooming products, cages, and healthcare items for dogs, cats, small animals, fish, and reptiles.

Question 13

What services does Pets at Home Berwick provide?

Accepted Answer

Services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 14

What nearby pet grooming options are available near Pets at Home Berwick?

Accepted Answer

The Groom Room Berwick is a nearby pet groomer and pet store, making it convenient for customers looking for grooming services close to Pets at Home Berwick.

Question 15

Are there any nearby dining options near Pets at Home Berwick to visit before or after shopping?

Accepted Answer

Yes, nearby places such as The Riverside Cafe, C-Breeze Takeaway, The Thatch pub, and Foulis serve food and drinks, providing good options for dining in the area.

Question 16

Can I find healthcare services near Pets at Home Berwick?

Accepted Answer

Yes, nearby healthcare services include LloydsPharmacy and Union Brae Surgery, which provide pharmacy and medical services close to the store.

Pets at Home Berwick

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