Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Thetford?

Accepted Answer

Yes, you can use the Click & Collect service to order online and pick up your items at Pets at Home Thetford, often within one hour of placing your order.

Question 8

Are pets allowed inside Pets at Home Thetford store?

Accepted Answer

Yes, well-behaved dogs on leads are welcome inside Pets at Home Thetford, allowing you to shop with your pet by your side.

Question 9

What are the opening hours of Pets at Home Thetford?

Accepted Answer

Pets at Home Thetford is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.

Question 10

Is there parking available at Pets at Home Thetford?

Accepted Answer

Yes, many Pets at Home stores, including the Thetford location, offer parking facilities for customers.

Question 11

Does Pets at Home Thetford offer services for pet health and advice?

Accepted Answer

Yes, the store provides free help and advice, nutrition consultations, licensed medicines, free harness fitting, weight checks, and more.

Question 12

Is Pets at Home Thetford accessible for customers with disabilities?

Accepted Answer

Yes, many Pets at Home stores, including Thetford, are fully accessible with features like wheelchair access and accessible parking spaces.

Question 13

What types of pet products are available at Pets at Home Thetford?

Accepted Answer

Pets at Home Thetford offers a wide range of products including pet food, treats, toys, grooming equipment, training gear, pet beds, collars, carriers, healthcare products, and fish tanks.

Question 14

Are there places to eat near Pets at Home Thetford?

Accepted Answer

Yes, nearby dining options include KFC Thetford, Costa Coffee, and McDonald's, perfect for a meal or coffee before or after shopping for your pet.

Question 15

Where can I find other shopping options near Pets at Home Thetford?

Accepted Answer

Nearby shopping options include Thetford Argos in Sainsburys, Currys PC World featuring Carphone Warehouse, Sports Direct, and B&Q for a variety of retail and home improvement needs.

Question 16

What nearby amenities can help customers visit Pets at Home Thetford?

Accepted Answer

Customers can conveniently visit Pets at Home Thetford via the Forest Retail Park shopping center area, which includes stores like Toolstation, TradePoint, and coffee shops such as Starbucks UK for a comfortable shopping experience.

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