Pets at Home Thetford is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Thetford at your convenience. We’re proud to serve pet owners throughout Thetford with friendly service and trusted brands.
Explore offerings from Pets at Home Thetford on Forest Retail Park in Thetford, with popular services available at this location.
Products and Services
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Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Always helpful and friendly stuff. If I can give 100000000 stars I will :) thank you guys,you doing amazing job ♥️
JF
John Fairweather
Jun 5, 2026
5.0
Always friendly and helpful staff
JC
Jenpete Cumbers
Feb 21, 2026
5.0
Good supply of bearded dragon food
AA
Amanda
Feb 17, 2026
5.0
My favourite pet store! Thank you so much to all you wonderful staff yesterday who gave a fantastic first class customer service. Also apologies again to you all after my pup was so excited after doing a Houdini on me as we were trying to buy a new collar as the one I had was too big for him and he was having a super time going up and down the aisles wanting to play with the toys or sniffing around for food. The staff were brilliant and cleared his pee up. They did not have to do this I was quite prepared to clean it up myself. But nothing was too much trouble. The lovely lady mature assistant (so sorry I did not get your name) with the German Shepherd Pup, you were fab and it was a relief to talk to someone in a similar boat and hearing about your dog gave me a lot of hope for my lovely dog too. It is just a shame that there is not a vet or a grooming parlour here as I would definitely use both the services. It is wonderful to get such kind and helpful staff Thanks again Amanda
ME
Mark Eldridge
Jan 25, 2026
5.0
Love this shop. Staff are so nice and friendly and the shop is full of everything you need for whatever pet you have
Frequently Asked Questions About Pets at Home Thetford
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my purchases at Pets at Home Thetford?
Yes, you can use the Click & Collect service to order online and pick up your items at Pets at Home Thetford, often within one hour of placing your order.
Are pets allowed inside Pets at Home Thetford store?
Yes, well-behaved dogs on leads are welcome inside Pets at Home Thetford, allowing you to shop with your pet by your side.
What are the opening hours of Pets at Home Thetford?
Pets at Home Thetford is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.
Is there parking available at Pets at Home Thetford?
Yes, many Pets at Home stores, including the Thetford location, offer parking facilities for customers.
Does Pets at Home Thetford offer services for pet health and advice?
Yes, the store provides free help and advice, nutrition consultations, licensed medicines, free harness fitting, weight checks, and more.
Is Pets at Home Thetford accessible for customers with disabilities?
Yes, many Pets at Home stores, including Thetford, are fully accessible with features like wheelchair access and accessible parking spaces.
What types of pet products are available at Pets at Home Thetford?
Pets at Home Thetford offers a wide range of products including pet food, treats, toys, grooming equipment, training gear, pet beds, collars, carriers, healthcare products, and fish tanks.
Are there places to eat near Pets at Home Thetford?
Yes, nearby dining options include KFC Thetford, Costa Coffee, and McDonald's, perfect for a meal or coffee before or after shopping for your pet.
Where can I find other shopping options near Pets at Home Thetford?
Nearby shopping options include Thetford Argos in Sainsburys, Currys PC World featuring Carphone Warehouse, Sports Direct, and B&Q for a variety of retail and home improvement needs.
What nearby amenities can help customers visit Pets at Home Thetford?
Customers can conveniently visit Pets at Home Thetford via the Forest Retail Park shopping center area, which includes stores like Toolstation, TradePoint, and coffee shops such as Starbucks UK for a comfortable shopping experience.
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