Brand Certified
Willow Veterinary Centre - Hellesdon
4.3(215 reviews)
Certified by Willow Veterinary Centre - Hellesdon • Jun 07, 2026
Business Details
323 Drayton High Road, Norwich, NFK
NR6 5AA, United Kingdom
Certified by Willow Veterinary Centre - Hellesdon • Jun 07, 2026
+44 1603 411520
Certified by Willow Veterinary Centre - Hellesdon • Jun 07, 2026
https://www.cvsvets.com/east/norwich/willow-veterinary-centre-hellesdon
Certified by Willow Veterinary Centre - Hellesdon • Jun 07, 2026
About
Certified by Willow Veterinary Centre - Hellesdon • Jun 07, 2026
VeterinarianEmergency Veterinarian ServiceCVS Group Plc
Here at Willow Veterinary Centre we are a small animal practice who offer: SignVideo - Deaf BSL service, The Healthy Pet Club, Pet insurance, Pet passports/Animal Health Certificates, Nurse clinics across the wider Norwich area.
We are RCVS accredited as a Small Animal General Practice, welcoming Cats, Dogs, Ferrets, Guinea pigs, Rabbits, Small furries. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
Location
Certified by Willow Veterinary Centre - Hellesdon • Jun 07, 2026
Willow Veterinary Centre - Hellesdon
323 Drayton High Road, Norwich, NFK
NR6 5AA, United Kingdom
Hours
Certified by Willow Veterinary Centre - Hellesdon • Jun 07, 2026
Monday8:00 AM - 6:30 PM
Tuesday8:00 AM - 6:30 PM
Wednesday8:00 AM - 6:30 PM
Thursday8:00 AM - 6:30 PM
Friday8:00 AM - 6:30 PM
Saturday8:30 AM - 12:30 PM
SundayClosed
Reviews
4.3
215 reviews
5 stars
152
4 stars
22
3 stars
9
2 stars
10
1 star
22
- DLDarren LovettDec 17, 20255.0From the initial phone call right through to my big boys operation they were outstanding I couldn't thank them as much its vets like these they take the worry and stress away
- JWJaime WebsterMar 21, 20232.0I can’t complain about the staff they where all lovely the one thing I will say is the robbed me in broad daylight I took my cat in for a water infection and was charged £290 they done a blood test without telling me why and what for I left with my cat and told to take wee example witch I did and return it as soon as possible to be told it’s not enough now I’m not being funny I suffer with water infections and I know myself when it comes to going to the toilet not a lot come out any way finally had enough took what I could get in to get a phone call at 4pm to say her prescription was ready to collect to have to pay another £3.11 and another wee example to get a phone call this morning to say I have to collect pain relief for my cat but wasn’t told how much it’s going to cost and that my cat now need a special diet still waiting for them to email me with diet requirements what she can have and what she can not have
- JGJi Yoon Kim (Gina)Aug 4, 20215.0We had to take our kitten in for an emergency, which later turned into an emergency operation. Jenna, the amazing vet who took care of my baby, was very understanding and able to explain everything thoroughly to us in a calm manner! She literally made one of the most stressful days in our lives a lot better by being so reassuring, confident and professional!! Also, everyone at the reception was so friendly and clearly loved and cared about animals that came into the practice, which was so lovely to know! I really appreciate all the care and love given at the vet to our little baby, who is now in recovery! We are hoping for our kitten to recover quickly and come back to us as a jumpy, happy kitten that he is💓 Massive thanks to everyone at Hellesdon Willow Vets again for prompt decision making and calm manners, which helped us stay calm!!! I’d strongly recommend this practice to anyone and I will be recommending this place to my friends!!!!
Frequently Asked Questions About Willow Veterinary Centre - Hellesdon
Do I need to make an appointment?
All consultations are by appointment only, so please call us to discuss your pet's needs and arrange an appointment.
Can I call your practice for advice?
If you have any concerns about your pet's health, please call us. Whilst our team can provide some guidance over the phone, we recommend booking an appointment for a more thorough evaluation.
Will my pet insurance cover the costs of treatment?
Treatment is tailored to each pet, so insurance coverage may vary. We would advise contacting your pet insurance provider to confirm what is covered.
How much will my pet's treatment cost?
Treatment costs vary based on your pet's needs. We will always provide a cost estimate before proceeding with any treatment. Please call us for more details.
How do I register with your practice?
Registration is easy: simply complete the form on our website, or call us and let our receptionist know you'd like to become a client.
How do I make an appointment?
Booking an appointment is simple—just give us a call!
How do I make a complaint?
We strive to always offer top-quality service, so if something isn't right, please let us know as soon as possible. For formal complaints, you can contact the practice in person, by phone, or in writing.
Do I need to make an appointment at Willow Veterinary Clinic?
Yes, all consultations are by appointment only. Please call us to discuss your pet's needs and arrange a suitable time.
Can I call Willow Veterinary Clinic for advice about my pet's health?
You can call us for guidance, but we recommend booking an appointment for a thorough evaluation of your pet's health.
Will my pet insurance cover the costs of treatment at the clinic?
Coverage varies depending on your pet's treatment. Please contact your pet insurance provider to confirm your coverage details.
How can I register my pet with Willow Veterinary Clinic?
You can register easily by completing the online form on our website or by calling us to speak with our receptionist.
What are the opening hours of Willow Veterinary Clinic?
We are open Monday to Friday from 8:00 AM to 6:30 PM, and on Saturday from 8:30 AM to 12:30 PM. We are closed on Sundays.
What payment options are accepted at Willow Veterinary Clinic?
We accept Apple Pay, cash, Mastercard, and Visa for your convenience.
What services does Willow Veterinary Clinic provide?
We offer services including pet insurance, vaccinations, neutering, microchipping, nurse clinics, and a Deaf BSL service via SignVideo.
How can nearby public places help me when visiting Willow Veterinary Clinic?
Nearby medical facilities like Hellesdon Hospital and Norfolk & Suffolk NHS Trust can be useful if you need additional health services during your visit.
Are there any nearby dining options I can visit before or after my appointment?
Yes, you can enjoy meals at nearby places like Deep Blue Fish & Chips or Fish's Restaurant, both within walking distance.
How can nearby fitness and entertainment venues enhance my visit to the area?
You might consider visiting nearby venues like Ride Harder cycling classes or the Abbababes Tribute Show for entertainment or fitness before or after your appointment.
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