Certified by Pets at Home Norwich Hall Rd • Aug 30, 2026
Pet StorePets at Home Ltd
Pets at Home Norwich Hall Rd is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Norwich Hall Rd at your convenience. We’re proud to serve pet owners throughout Norwich with friendly service and trusted brands.
Location
Certified by Pets at Home Norwich Hall Rd • Aug 30, 2026
Certified by Pets at Home Norwich Hall Rd • Aug 30, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:30 AM - 4:30 PM
8/31/20269:00 AM - 8:00 PM
Products & Services
1 list · 1 item
Explore offerings from Pets at Home Norwich Hall Rd on Hall Road in Norwich, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
What is it with Click & Collect? It's really not that difficult, but every time I place an order they manage to cock it up!
This time part of the order was 2 x 500g Wagg dog treats. They managed to make that 2 x 125g packs!
They loaded the car so I didn't notice until I got home.
The shop said to call in to the store to resolve their mistake. A 60mile round trip and 2 hrs of my life I won't get back! The alternative is to speak to Customer Services.
Customer Service does not exist! It is impossible to speak with anyone. They refuse to provide a telephone number.
A company that's not interested in it's customers, is a company on the slide.
VS
Veronica Savage
Jul 24, 2026
5.0
Fixed the dog
SD
Simon Dobrzanski
Jul 13, 2026
5.0
Very helpful staff.
MB
Marc Brown
Jun 23, 2026
5.0
As ypu would expect friendly helpful staff
JB
John B
Jun 10, 2026
5.0
Had to get an emergency appointment for our cat Pepsi. Mat was very good, didn't charge the emergency fee as he'd had a cancellation. Pepsi was ok in the end, she's 17 and we know she has a dicky ticker so it was a murmer brought on by a thunderstorm.
Frequently Asked Questions About Pets at Home Norwich Hall Rd
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order products online and collect them at Pets at Home Norwich Hall Rd?
Yes, you can use Click & Collect to order online and pick up your purchases within an hour at Pets at Home Norwich Hall Rd. Check availability on their website before ordering.
Are well-behaved dogs allowed inside Pets at Home Norwich Hall Rd?
Yes, well-behaved dogs are welcome inside the store, provided they are on a lead and under control at all times.
What should I do if I lose an item in Pets at Home Norwich Hall Rd?
Contact the specific store directly as soon as possible via their contact details on the Pets at Home website to inquire about lost property procedures.
Does Pets at Home Norwich Hall Rd host events or workshops?
Yes, they offer events like My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Check their Events page online or contact the store for upcoming schedule and bookings.
Are parking facilities available at Pets at Home Norwich Hall Rd?
Yes, parking facilities are available for customers at many Pets at Home stores, including Norwich Hall Rd location.
Is Pets at Home Norwich Hall Rd accessible for people with disabilities?
Yes, the store is fully accessible with features like wheelchair access, accessible parking spaces, and lifts where available to support customers with disabilities.
What are the opening hours of Pets at Home Norwich Hall Rd?
The store is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:30 to 16:30.
Which nearby supermarkets can customers visit along with Pets at Home Norwich Hall Rd?
Customers can visit nearby supermarkets such as ALDI, The Food Warehouse by Iceland, Home Bargains, and Londis, making it convenient to combine shopping trips.
Are there any nearby veterinary services close to Pets at Home Norwich Hall Rd?
Yes, veterinary services nearby include Companion Care Vets Norwich Hall Road and Vets4Pets Norwich Hall Road for pet health and emergencies.
What other amenities are located near Pets at Home Norwich Hall Rd that customers might find useful?
Nearby amenities include Costa Coffee for refreshments, Pump Gyms Norwich for fitness, Ikea Norwich for furniture shopping, and howsey's Removals and Much More for moving services.
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