Grove Referrals

A first consultation will usually be around 45 minutes to 1 hour, depending on the circumstances.

This is entirely dependent on the problem. Our reception staff will be able to give you approximate time scales and help you plan your trip.

Not necessarily. Often follow-up tests will be performed by your own vet and future care is overseen by your Specialist. We work with your vet to minimise journey times whilst optimising care for your pet.

A Specialist is an expert in their particular field and your vet will refer you to the appropriate specialist according to your pet’s presenting symptoms and needs.

A referral to a member of our expert team gives you the peace of mind that your pet is in the very best of hands. A Veterinary Specialist is similar to a consultant doctor. To become a Specialist, a vet must focus entirely on their area of specialisation for three to five years, training under an experienced Specialist in that field. During this time they will examine, diagnose and treat a wide range of cases, publish clinical research in this field and prove themselves to be at the forefront of their discipline before completing advanced examinations.

If you have pet insurance, you will need to inform your insurance company as soon as possible that you wish to make a claim. They will inform you of the process and, depending on your insurance company’s processes, you will need to bring a claim form, or your policy number, with you to your appointment. Any excesses should be paid at the time of consultation or discharge. Direct claims – A direct claim is when your insurance company reimburses the veterinary practice. Each insurance company varies with their policy on paying a veterinary practice so please check with your insurance provider prior to your appointment. Please note, we do charge a Direct Claim Fee for this service. Please call us for information. Indirect claims – An indirect claim is when the insurance company reimburses the policyholder. In this case, you would pay your pet’s veterinary bill in full before the claim can be processed and the insurance company will send you payment directly. In the unfortunate event your insurance company refuses to pay your claim, or the cost exceeds your policy limit, please be aware that you will be responsible for the full payment of your bill.

We will inform of the cost of the consultation appointment at the time of booking and endeavour to provide you with an accurate estimate of treatment before any investigations or procedures are performed. The team will always keep you up to date about charges on your account.