Brand Certified
Grove Referrals
5.0(17 reviews)
Certified by Grove Referrals • Oct 18, 2026
Business Details
Grove House, Fakenham, NFK
NR21 8JG, United Kingdom
Certified by Grove Referrals • Oct 18, 2026
+44 1328 862137
Certified by Grove Referrals • Oct 18, 2026
https://grovereferrals.co.uk/
Certified by Grove Referrals • Oct 18, 2026
About
Certified by Grove Referrals • Oct 18, 2026
VeterinarianCVS Group Plc
Grove Referrals is a veterinary practice located in Fakenham, Norfolk. We provide top quality care for pets in the surrounding area, referred to us by their own veterinary surgeon for specialist investigation and treatment.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Grove Referrals • Oct 18, 2026
Hours
Certified by Grove Referrals • Oct 18, 2026
Monday8:30 AM - 6:00 PM
Tuesday8:30 AM - 6:00 PM
Wednesday8:30 AM - 6:00 PM
Thursday8:30 AM - 6:00 PM
Friday8:30 AM - 6:00 PM
SaturdayClosed
SundayClosed
Reviews
5.0
17 reviews
5 stars
17
4 stars0
3 stars0
2 stars0
1 star0
- NHNicky HobsonAug 10, 20245.0My dog Ella had ruptured her cruciate ligament and needed a big op called a tplo. Our everyday vet did xrays on the Wednesday, referred us to the Grove on Thursday. The Grove called us within an hour and she had the op on the Friday morning, 3 weeks ago now. The reception staff are lovely and chatty. The surgeon really knew his stuff and spent half an hour explaining everything to me. The only thing I didn't like was that he didn't even say hello or stroke Ella. Our everyday vet is wonderful at putting Ella at ease as she is nervous, so I noticed the lack of this caring side. It in no way detracts from his skill and knowledge which was excellent . The op went well, and the surgeon called me and explained how everything went in detail. I called up out of hours to see how she was, and the nurse was lovely and reassured me she was OK overnight. Ella came home the next day, Saturday, and the discharge nurse was lovely and very thorough. A really useful discharge information pack was given to take home. The following week, I spoke twice to the surgeon who is taking over Ella's care as was just a bit worried. He was great and spent ages talking to me. No charge! She's due back for post op xrays and a consultation in 2 weeks, which is all included in the price of the op. Yes, it was expensive at just over £4k, luckily the Grove were happy to claim directly from my insurance which saved me from having to find a large sum of money. However, the price includes all post op checks and care. No more expensive than any other orthopaedic surgery in a top notch animal hospital. The Grove overall was excellent, other than my slight moan about lack of interaction with Ella by the surgeon. Would highly recommend The Grove Animal Hospital. Very skilled surgeons, lovely vets, nurses and reception staff. Ella is recovering very well, and this is due to the excellent skill of the surgeon, and help and advice on how I can help her recover
- JHJacqui HamptonJul 31, 20225.0I have be delighted with the amazing treatment, timescales, advice and overall care received for my bulldog Luna. Thank you to everyone but especially Gordon Brown. Would recommend to anyone, but especially bull dog owners. Great understanding of the breed.
- JHJane HanlonSep 12, 20215.0Caring, compassionate and totally professional.
- MRmidge reevesJun 23, 20215.0Very caring staff all round
Frequently Asked Questions About Grove Referrals
How do I make an appointment?
As we are a referral only clinic your vet will need to refer you by completing an online referral form via our website to start the referral process. Our reception staff will then contact you using the information provided and an appointment can be arranged at a mutually convenient time.
What will happen during the appointment?
During your appointment, we will obtain a detailed history of your pet’s medical background as well as information on the current problem. A thorough clinical examination of your pet will then be performed and any findings and provisional diagnoses will be fully discussed with you at that time. We make every effort to perform investigations and possible surgery during the same visit.
How long is my appointment going to be?
A first consultation will usually be around 45 minutes to 1 hour, depending on the circumstances.
How long will my pet be in the hospital?
This is entirely dependent on the problem. Our reception staff will be able to give you approximate time scales and help you plan your trip.
The Specialist referral practice is a long way away. Will I have to go back many times?
Not necessarily. Often follow-up tests will be performed by your own vet and future care is overseen by your Specialist. We work with your vet to minimise journey times whilst optimising care for your pet.
Why should I travel further to see a Specialist?
A Specialist is an expert in their particular field and your vet will refer you to the appropriate specialist according to your pet’s presenting symptoms and needs.
What is a Specialist referral?
A referral to a member of our expert team gives you the peace of mind that your pet is in the very best of hands.
A Veterinary Specialist is similar to a consultant doctor. To become a Specialist, a vet must focus entirely on their area of specialisation for three to five years, training under an experienced Specialist in that field. During this time they will examine, diagnose and treat a wide range of cases, publish clinical research in this field and prove themselves to be at the forefront of their discipline before completing advanced examinations.
How do I claim from my insurance company?
If you have pet insurance, you will need to inform your insurance company as soon as possible that you wish to make a claim. They will inform you of the process and, depending on your insurance company’s processes, you will need to bring a claim form, or your policy number, with you to your appointment. Any excesses should be paid at the time of consultation or discharge.
Direct claims – A direct claim is when your insurance company reimburses the veterinary practice. Each insurance company varies with their policy on paying a veterinary practice so please check with your insurance provider prior to your appointment. Please note, we do charge a Direct Claim Fee for this service. Please call us for information.
Indirect claims – An indirect claim is when the insurance company reimburses the policyholder. In this case, you would pay your pet’s veterinary bill in full before the claim can be processed and the insurance company will send you payment directly.
In the unfortunate event your insurance company refuses to pay your claim, or the cost exceeds your policy limit, please be aware that you will be responsible for the full payment of your bill.
How much is a consultation?
We will inform of the cost of the consultation appointment at the time of booking and endeavour to provide you with an accurate estimate of treatment before any investigations or procedures are performed. The team will always keep you up to date about charges on your account.
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Certified October 18, 2026Yext Knowledge Graph
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