Pet GroomerPet Hair SalonPet StorePet Supply StoreThe Groom Room
Pets Grooming (previously known as The Groom Room Hexham) offers professional, caring dog grooming services tailored to your pet’s needs. From full grooming to nail trims and bathing, our experienced groomers ensure your dog looks and feels their best. Conveniently located in Hexham, we use gentle techniques and quality products to make every visit a positive experience. Book your appointment today and discover why pet owners in Hexham trust Pets Grooming for reliable, friendly care that keeps tails wagging.
Explore offerings from The Groom Room Hexham on Tyne Valley Retail Park in Hexham, with popular grooming services, spa treatments, extra services, and walk-in services available at this location.
Grooming Services
15 items
Grooming services
We can groom to your personal preference or to one of more than 200 recognised breed standards. Whatever you choose, we always tailor our services to your dog.
A tailored groom for puppies. Includes a warm water bath, brush through of the coat, gentle blow dry, ears and eyes cleaned, paw and face tidy (if needed) and nail clip.
Spa treatments
We offer a range of additional services that can be added to your dog's groom for as little as £7 extra. To upgrade your dog's groom, just let the groomer know which treatment you'd like to add when you arrive for your appointment.
The VIP Treatment
extra with groom
This luxury service, which can be added to your dog’s groom, includes:
Application of teeth clean gel and fresh breath foam
Paw and nose balm
SPA™ blueberry facial to remove tear stains
A choice of luxury or natural shampoo
Hydrating butter treatment to condition the coat
Spritz of fragrance, keeping them smelling fresher for longer
Free Groom Room bandana
The deShedding Treatment
extra with groom
Perfect for dog breeds that are prone to shedding, our dedicated deShedding treatment is powered by FURminator®, the deshedding experts. Our deShedding service includes:
Pre-bath deShedding with FURminator® tool selected specifically for your pet
Bath with FURminator® deShedding shampoo and conditioner
Brush and blow dry
Additional final deShedding for a perfect finish
Not suitable for all dog coats. Please speak with one of the salon team for more information.
The Poodles & Oodles Treatment
extra with groom
A dedicated spa treatment with the sweet scent of chocolate that is tailored to support the unique needs of wool-coated dogs, including:
Choice of Stand Proud or 2 in 1 conditioning shampoo
Comb-through spray to tease out tangles
Application of teeth clean gel and fresh breath foam
Spritz of fragrance
Free bandana
Douxo S3 Skin Treatment
extra with groom
DOUXO® S3 is developed with veterinary dermatologists with scientifically proven efficiency at treating and relieving common skin complaints. Each treatment includes:
DOUXO® S3 shampoo treatment selected to meet your dog’s needs
Ears cleaned using DOUXO® Care Auricular lotion
DOUXO® S3 PYO antiseptic pads used to clean hard to reach areas
Application of teeth clean gel and fresh breath foam
Paw and nose balm
Free bandana
Pick & Mix Treatments
Four treatments for £7 extra with groom
If you don't need a whole package, try our Pick & Mix treatments. Select four treatments from the menu below.
Luxury or Pet Remedy shampoo
Pet Remedy pre-wash spray
Deep coat re-moisturising conditioner
Pet Remedy leave-in conditioner
Application of teeth clean gel
Application of fresh breath foam
Paw tidy and balm
Tear stain remover
Ear clean
Spritz of fragrance
Coat management spray
Little Paws Puppy Treatment
extra with puppy groom
The ideal treatment for the new arrival in your home, this puppy spa treatment is perfect for puppies aged between three and six months to make their first puppy groom that extra bit special. Our Little Paws service includes:
A mild puppy shampoo
SPA™ blueberry facial to remove tear stains
Hydrating butter treatment to condition the skin and the coat
Paw and nose balm
Application of puppy teeth clean gel
Free VIP Puppy club bandana
Extra Services
The prices of these additional services are charged on top of the cost of your dog’s usual groom.
Handstripping
Small/Medium: £15 extra | Large/Giant: £25 extra
Some dog breeds, such as border terriers, need to be handstripped at least twice a year. If you think this might be something your dog could benefit from, talk to one of the salon team.
Targeted de-matting
extra with groom
This involves removing small mats in areas like under the legs or behind the ears.
General de-matting
extra with groom
If your dog has a few mats in different areas of their coat, we’ll spend time slowly removing these and can advise on brushing techniques you can do at home to avoid the mats returning.
Clip Off
extra with groom
We always put the welfare of the dogs in our care first, which is why we won’t de-mat for longer than 15 minutes. If we find that this would be necessary, we’ll discuss clipping, which is not only more comfortable for your dog but will cause them less stress. Should this be necessary, you’ll be asked to sign our Clipping Policy and we’ll guide you through what to expect following their groom.
Walk-in Services
Nail clipping
Nail Clipping
£10.00
A clip of all the nails as needed, including dew claws.
Reviews
3.7
3 reviews
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2
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1 star
1
AS
A Sealy
Oct 27, 2023
5.0
Our field spaniel was in dire need of a groom and the girls did a great job on her taking just the right amount off.
Thought I was collecting a different dog. She looked fabulous.
Well done team - thank you!
LS
Lija Steel
May 21, 2023
1.0
My poor dog has been ‘expelled’ from the Groom Room Hexham. They told my daughter when she collected him that he had been fine, no problems and had lots of treats. My dog has diagnosed ADHD which they know about and he’s also on medication for that is working. He has been going to the Groom Room since 4 months old, they always acted like they didn’t really like him but I liked the way they stripped him well so kept taking him back. Anyway, he gets home and I take a look at him, he looked like he hadn’t even been washed as his paws were still mucky and his belly was dirty, also, they had not stripped him, it looks like they had just brushed him. I complained via email, to get a reply that apparently my dog had injured her face and neck (my boy is FAR from vicious and would never hurt anyone!) I asked why this wasn’t mentioned when picking him up!!!! Also they said he would benefit from going to a different groomers from now on! Absolutely DISGUSTING behaviour from them and I am furious that they have said all this. I will NEVER take either of my dogs back there. They have made out like my pointer is a vicious, horrible dog and that is NOT true! Absolutely disgusting customer service!!!!
Frequently Asked Questions About The Groom Room Hexham
How do I book a groom for my dog at your salon?
The easiest way is via our online booking system at thegroomroom.co.uk.
How much will it cost to groom my dog?
This depends on your dog's breed, coat type and condition, size, and temperament.
What grooming services do you offer?
We offer a wide range of services suited to all dog breeds and their individual grooming requirements.
How long will my dog's groom take?
This is dependent on breed, size, coat type, and the style requirements of your dog.
Can I stay with my dog whilst they're being groomed?
For the safety of the dogs in the salon and our customers, owners are not permitted to stay with their pet for the groom.
What if I am running late to drop my dog off or pick them up?
Let us know as soon as possible if you're running late and we'll do our best to fit you in. If you arrive more than 15 minutes late, we can't guarantee that your appointment will still be available.
If you don’t collect your dog at the agreed collection time, there'll be an additional charge of £5 for every 30 minutes we hold your dog after the collection time stated on the grooming contract.
Where is The Groom Room Hexham located?
The Groom Room Hexham is located inside Pets at Home at Tyne Valley Retail Park, Station Road, Hexham, Northumberland, NE46 1EZ, UK.
What are the opening hours of The Groom Room Hexham?
The Groom Room Hexham is open Monday to Saturday from 9:00 AM to 6:00 PM and is closed on Sundays.
How can I book a grooming appointment for my dog?
You can easily book a groom for your dog via the online booking system at thegroomroom.co.uk.
What types of grooming services are offered at The Groom Room Hexham?
They offer a wide range of services including dog grooming, nail clipping, puppy grooming, and spa treatments tailored to your dog's needs.
Can I stay with my dog during the grooming session?
For safety reasons, owners are not permitted to stay with their dogs while they are being groomed.
What should I do if I am running late for my dog's grooming appointment?
If you're running late, notify The Groom Room Hexham as soon as possible. Arriving more than 15 minutes late may result in your appointment being unavailable and additional charges if you pick up your dog late.
What COVID-19 safety measures does The Groom Room Hexham have in place?
Your safety and your pets' safety is a top priority. They have implemented COVID-19 measures, which you can read about on their website to understand how they keep everyone safe during visits.
Are there nearby public transportation options to reach The Groom Room Hexham?
Yes, The Groom Room Hexham is near Hexham railway station and Northern Rail LTD, making it easily accessible by train for customers.
What nearby dining options are available around The Groom Room Hexham?
You can visit nearby dining places such as Indus Valley Indian Restaurant & Takeaway, Platform Bar, The Sea Chef Hexham, and Indus Valley Pizza Spice before or after your pet's grooming appointment.
Are there any interesting attractions near The Groom Room Hexham to visit while waiting?
Yes, the Vindolanda Archaeological Excavation Site is a nearby museum offering a historical experience that customers can explore when visiting the area.
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