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Pets at Home Craigleith

4.4
(859 reviews)

Business Details

Craigleith Retail Park, Craigleith, Midlothian
EH4 2LN, United Kingdom
+44 3452 667623
https://www.petsathome.com/find-us/locations/pet-care-centre/craigleith

About

Pet StorePets at Home Ltd
Pets at Home Craigleith is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Craigleith at your convenience. We’re proud to serve pet owners throughout Craigleith with friendly service and trusted brands.

Location

Pets at Home Craigleith
Craigleith Retail Park, Craigleith, Midlothian
EH4 2LN, United Kingdom

Hours

Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
5/25/20269:00 AM - 8:00 PM

Reviews

4.4
859 reviews
5 stars
534
4 stars
203
3 stars
69
2 stars
18
1 star
35
  • MG
    Mariana Goncalves
    Apr 11, 2026
    5.0
    Amazing service from Lewis, who kindly offered to carry my (massive 20l) bag of cat litter for me to the car. Really appreciate it, he’s a gem!!
  • PO
    Paul Carmichael (Official_Paul666)
    Mar 23, 2026
    5.0
    Great place to get pet toys and food
  • SS
    Sarah
    Mar 4, 2026
    1.0
    I’m not someone who complains lightly, which is why this has been so disappointing. After my puppy’s recent groom at the Craigleith store, I noticed a red, irritated area around his privates that looked as though it may have been accidentally clipped and had started oozing. Before taking him to the vets, I phoned the store simply to ask whether he could have been clipped during the groom, explaining that I understand mistakes can happen and just wanted clarity. Prior to speaking with the store manager, I received a WhatsApp response stating that he had only had his paw pads and nails done, and that the groomer assured them his privates were not shaved / trimmed. The assistant manager repeated the same explanation during the call. However, I have clear photographic evidence showing that the hair in that area had been completely shaved. I was also told that my breed “wouldn’t have that area done” - yet the area was visibly shaved. The issue for me is not that a mistake may have happened, it’s the continued denial despite what appears to be clear evidence. When I raised this with the store manager, I was told the photos were too blurry to see on the computer, although the discharge in the second image could be seen. I even sent the images via WhatsApp to the store phone to make it easier to view them clearly, but was told the assistant manager was not permitted to use the store phone... I understand that managers want to support their staff. However, our puppy went into the groom with hair in that area and came home without it, alongside irritation. Being repeatedly told this did not happen was extremely frustrating. Honesty and accountability would have resolved this quickly. Instead, the situation has left us feeling dismissed and concerned. For that reason, I would not recommend a puppy groom at this store. Transparency and trust are essential when it comes to our pets’ wellbeing.
  • AF
    Andrew Keith Forrest
    Feb 24, 2026
    5.0
    Good service
  • KG
    Kenny Gray
    Jan 20, 2026
    5.0
    Fairly expensive but has a superb range of pet stuff. As one would expect. Superb employment policy.

Frequently Asked Questions About Pets at Home Craigleith

Can I order online and collect in-store?

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online. To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Are pets allowed in Pets at Home stores?

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you. Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Brand Certified Facts from Pets at Home Craigleith

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Certified May 24, 2026Yext Knowledge Graph
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