Pets at Home Craigleith

Reviews

• MG

  Mariana Goncalves

  Apr 11, 2026
  5.0
  Amazing service from Lewis, who kindly offered to carry my (massive 20l) bag of cat litter for me to the car. Really appreciate it, he’s a gem!!
• PO

  Paul Carmichael (Official_Paul666)

  Mar 23, 2026
  5.0
  Great place to get pet toys and food
• SS

  Sarah

  Mar 4, 2026
  1.0
  I’m not someone who complains lightly, which is why this has been so disappointing. After my puppy’s recent groom at the Craigleith store, I noticed a red, irritated area around his privates that looked as though it may have been accidentally clipped and had started oozing. Before taking him to the vets, I phoned the store simply to ask whether he could have been clipped during the groom, explaining that I understand mistakes can happen and just wanted clarity. Prior to speaking with the store manager, I received a WhatsApp response stating that he had only had his paw pads and nails done, and that the groomer assured them his privates were not shaved / trimmed. The assistant manager repeated the same explanation during the call. However, I have clear photographic evidence showing that the hair in that area had been completely shaved. I was also told that my breed “wouldn’t have that area done” - yet the area was visibly shaved. The issue for me is not that a mistake may have happened, it’s the continued denial despite what appears to be clear evidence. When I raised this with the store manager, I was told the photos were too blurry to see on the computer, although the discharge in the second image could be seen. I even sent the images via WhatsApp to the store phone to make it easier to view them clearly, but was told the assistant manager was not permitted to use the store phone... I understand that managers want to support their staff. However, our puppy went into the groom with hair in that area and came home without it, alongside irritation. Being repeatedly told this did not happen was extremely frustrating. Honesty and accountability would have resolved this quickly. Instead, the situation has left us feeling dismissed and concerned. For that reason, I would not recommend a puppy groom at this store. Transparency and trust are essential when it comes to our pets’ wellbeing.
• AF

  Andrew Keith Forrest

  Feb 24, 2026
  5.0
  Good service
• KG

  Kenny Gray

  Jan 20, 2026
  5.0
  Fairly expensive but has a superb range of pet stuff. As one would expect. Superb employment policy.

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