Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my items at Pets at Home St Helens?

Accepted Answer

Yes, you can use the Click & Collect service to order online and pick up your purchases in-store, often within one hour of placing your order.

Question 8

Are pets allowed inside Pets at Home St Helens?

Accepted Answer

Yes, well-behaved dogs are welcome in the store but must be kept on a lead and under control at all times.

Question 9

What are the opening hours for Pets at Home St Helens?

Accepted Answer

The store is open Monday to Friday from 9:00 am to 8:00 pm, Saturdays from 9:00 am to 7:00 pm, and Sundays from 10:00 am to 4:00 pm.

Question 10

Does Pets at Home St Helens offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the St Helens location, provide parking facilities for customers.

Question 11

Is the Pets at Home St Helens store accessible for people with disabilities?

Accepted Answer

Yes, the store is designed to be accessible, featuring wheelchair access, accessible parking, and other facilities to ensure inclusivity.

Question 12

What types of products does Pets at Home St Helens offer?

Accepted Answer

They offer a wide range of products including pet food, treats, toys, grooming supplies, housing like kennels and hutches, training equipment, healthcare products, and more.

Question 13

What services are available at Pets at Home St Helens?

Accepted Answer

Services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, a pet adoption centre, licensed medicines, pets in-store, and a carry to car service.

Question 14

Are there any nearby gyms where I can exercise before or after visiting Pets at Home St Helens?

Accepted Answer

Yes, nearby gyms include Everlast Gyms, DW Sports Fitness on Milverny Way, and DW Fitness First St. Helens, making it convenient to combine your workout with pet shopping.

Question 15

What clothing stores are located close to Pets at Home St Helens?

Accepted Answer

Nearby clothing stores include Peacocks, Flannels, Burton Menswear, Dorothy Perkins, Wallis, and Next, providing plenty of options for apparel shopping alongside your pet needs.

Question 16

Are there dining options near Pets at Home St Helens for a meal or snack?

Accepted Answer

Yes, nearby dining options include Frankie & Benny's and Subway, where you can enjoy a meal or quick snack before or after your visit to the pet store.

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