Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online from Pets at Home Prescot and pick up my order in the store?

Accepted Answer

Yes, Pets at Home Prescot offers a Click & Collect service where you can order online and collect your purchases in-store, often within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Prescot?

Accepted Answer

Yes, well-behaved dogs are welcome to accompany you in the store as long as they are kept on a lead and under control at all times.

Question 9

What should I do if I lose an item while shopping in Pets at Home Prescot?

Accepted Answer

You should contact Pets at Home Prescot directly as they manage lost property. Contact details are available on their website or through their store locator.

Question 10

Does Pets at Home Prescot host any events or workshops?

Accepted Answer

Yes, the store offers events like My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. You can check the Events page on their website or contact the store to learn more and book a place.

Question 11

Are there parking facilities available at Pets at Home Prescot?

Accepted Answer

Yes, parking facilities are available to customers at many Pets at Home stores, including Prescot.

Question 12

Is Pets at Home Prescot accessible for customers with disabilities?

Accepted Answer

Yes, the store is fully accessible with features like wheelchair access, accessible parking spaces, and lifts where available to ensure inclusivity.

Question 13

What are the opening hours for Pets at Home Prescot?

Accepted Answer

Pets at Home Prescot is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:30 to 16:30.

Question 14

Where is Pets at Home Prescot located?

Accepted Answer

Pets at Home Prescot is located at 5A, Cables Retail Park, Steley Way, Prescot, Merseyside, L34 5NQ, United Kingdom.

Question 15

Are there nearby cafes where I can relax before or after visiting Pets at Home Prescot?

Accepted Answer

Yes, nearby cafes include Tesco Cafe, Costa Coffee, and M&S Café, all located in close proximity where you can enjoy food and drinks before or after your visit.

Question 16

What nearby stores offer additional services or shopping options near Pets at Home Prescot?

Accepted Answer

Nearby stores include Vision Express for eyewear and optometry services, Holland & Barrett for health foods and supplements, Tesco Extra for groceries and more, and Argos Prescot for department store items, giving you a variety of shopping options close to Pets at Home Prescot.

Question 17

Are there convenient services near Pets at Home Prescot for photography or travel needs?

Accepted Answer

Yes, near Pets at Home Prescot you can find Max Spielmann for ID photos and passport services, as well as Tesco Travel Money for currency exchange and travel-related needs.

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