Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online from Pets at Home Aintree and pick up my order in store?

Accepted Answer

Yes, Pets at Home Aintree offers a Click & Collect service where you can order online and collect your purchases in-store within an hour of placing your order.

Question 8

Are pets allowed inside Pets at Home Aintree?

Accepted Answer

Yes, well-behaved dogs are welcome inside Pets at Home Aintree, provided they are kept on a lead and under control at all times.

Question 9

What are the opening hours of Pets at Home Aintree?

Accepted Answer

Pets at Home Aintree is open Monday to Friday from 9am to 8pm, Saturday from 9am to 7pm, and Sunday from 10am to 4pm.

Question 10

Does Pets at Home Aintree have parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the Aintree location, offer parking facilities for customers.

Question 11

Are Pets at Home Aintree stores accessible for people with disabilities?

Accepted Answer

Yes, the Pets at Home Aintree store strives to be fully accessible with features such as wheelchair access, accessible parking, and lift facilities when available.

Question 12

What products can I find at Pets at Home Aintree?

Accepted Answer

Pets at Home Aintree offers a wide range of pet products including food, treats, beds, collars, grooming equipment, toys, healthcare products, and accessories for dogs, cats, small animals, fish, and reptiles.

Question 13

What services are available at Pets at Home Aintree?

Accepted Answer

Services at Pets at Home Aintree include Click & Collect, free pet help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and a carry to car service.

Question 14

What nearby stores can I visit when shopping at Pets at Home Aintree?

Accepted Answer

Pets at Home Aintree is located near many retailers including Next, Furniture Village, Marks & Spencer, and Greggs. You can visit these stores for clothing, furniture, groceries, and bakery goods before or after shopping for your pets.

Question 15

Are there nearby cafes where I can relax after visiting Pets at Home Aintree?

Accepted Answer

Yes, there are nearby cafes such as Café Nest Aintree and M&S Café where you can enjoy a coffee or a snack after your visit to Pets at Home Aintree.

Question 16

Is there a nearby vet or pet healthcare provider near Pets at Home Aintree?

Accepted Answer

Yes, Vets4Pets is located nearby and provides veterinary and diagnostic services to help keep your pet healthy after shopping at Pets at Home Aintree.

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