Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Coleraine?

Accepted Answer

Yes, Pets at Home Coleraine offers a Click & Collect service that allows you to order online and pick up your items in-store, often within one hour of ordering.

Question 8

Are well-behaved dogs allowed inside Pets at Home Coleraine?

Accepted Answer

Yes, well-behaved dogs are welcome inside Pets at Home Coleraine, but must be kept on a lead and under control at all times.

Question 9

What should I do if I lose an item inside Pets at Home Coleraine?

Accepted Answer

If you lose something in the store, contact Pets at Home Coleraine directly for their lost property procedures. It's best to reach out quickly as items aren't kept indefinitely.

Question 10

Does Pets at Home Coleraine host any events or workshops?

Accepted Answer

Yes, they offer events like My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Check their Events page or contact the store for details and bookings.

Question 11

Are parking facilities available at Pets at Home Coleraine?

Accepted Answer

Yes, many Pets at Home stores, including the Coleraine location, offer parking facilities for customers.

Question 12

Is Pets at Home Coleraine accessible for people with disabilities?

Accepted Answer

Yes, the Coleraine store is designed to be fully accessible with features like wheelchair access, accessible parking, and lifts where available.

Question 13

What nearby places can I visit before or after shopping at Pets at Home Coleraine?

Accepted Answer

Nearby you can visit the Jet Centre for cinema and bowling, or enjoy a meal at Nando's Coleraine. The Riverside Retail Park offers additional shopping opportunities.

Question 14

Are there nearby retail stores close to Pets at Home Coleraine for combined shopping trips?

Accepted Answer

Yes, you can also shop at nearby stores like Coleraine Argos inside Sainsbury's, Bensons for Beds, and Currys PC World at Riverside Retail Park, all close by.

Question 15

Where can I find nearby food and coffee places when visiting Pets at Home Coleraine?

Accepted Answer

Near Pets at Home Coleraine, you can enjoy coffee at The Coffee Hideout or Costa Coffee, and have meals at restaurants like Yoko at the Jet Centre or Nando's Coleraine.

Question 16

What pet-related products and services does Pets at Home Coleraine offer?

Accepted Answer

They offer a wide range of products including pet food, toys, beds, grooming products, and services like free help and advice, free harness fitting, nutrition consultations, and a self dog wash.

Pets at Home Coleraine

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