Pets at Home Sydenham is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Sydenham at your convenience. We’re proud to serve pet owners throughout Sydenham with friendly service and trusted brands.
Explore offerings from Pets at Home Sydenham on Bell Green Retail Park in Sydenham, with popular services available at this location.
Products and Services
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Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Huge shop with a great collection. Staff here go the extra mile to keep the Customer happy.
EN
elie abou nader
Jun 4, 2026
1.0
Dont ever order online. They never delivered my order on the first attempt, for 2 times! (Seperate orders seperate dates). With no justification only rescheduling. The worst customer service ever, so rude and threatening to cancel my order. Her name was Sabrina M. If someone from the CS Managers care to check the reviews please reconsider who you hire and your company’s policies as mentioned by your employee Sabrina M. “Deliveries with no justification of “failure” go rescheduled.” I think that is very unfair and especially when it occurs several times.
SL
S luker
May 13, 2026
5.0
We use the Vets for Pets here and the staff are lovely. And they love our rather large puppy Bella. We feel we are in good hands.
CF
Cher Francis
Apr 19, 2026
5.0
I needed a new filter for my fish tank. I had initially planned to purchase one on Amazon, but decided to visit my local store instead—and I’m very glad I did. Stephen, the manager, was incredibly helpful. He talked me through the available options and even provided maintenance advice at the end. This is exactly what is often missing when shopping online: in-store staff who genuinely care about helping the customer. Well done!
NJ
Natalia James
Apr 18, 2026
1.0
I’m not able to give zero stars, but would if I could. The standard of customer service in this shop is lamentable. Firstly there were no staff available for my query and I had to more or less chase a staff member around the shop to get his attention.
I asked him if he could help me with the purchase of fish. He said he would be with us shortly and disappeared through a set of doors. He reappeared soon afterwards accompanied by a very officious young woman who embarked upon a police style interrogation about the size of my tank and whether or not I had other fish. I was made to feel like some kind of criminal. She refused to sell me a fish because according to her, the fish in question needed at least 60 L of water to itself. However, the fish on display were in a much smaller enclosure and there were at least four of them in there. Another tank contained a large amount of fish who were unwell and there was a poster advertising this fact.
I think there should be a caveat attached to the fish tank which states the criteria for purchasing the fish.
This person’s mean-spirited attitude and lack of helpfulness means that you have lost my custom and I previously been a regular customer.
Furthermore, the small animals for sale in the shop do not look in good condition. Their enclosures are filthy, the animals look dejected and their fur is matted. I’m very surprised that nobody has reported the shop to the RSPCA for their treatment of animals.
Frequently Asked Questions About Pets at Home Sydenham
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
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