Certified by Pets at Home Orpington • Aug 30, 2026
Pet StorePets at Home Ltd
Pets at Home Orpington is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Orpington at your convenience. We’re proud to serve pet owners throughout Orpington with friendly service and trusted brands.
Location
Certified by Pets at Home Orpington • Aug 30, 2026
Certified by Pets at Home Orpington • Aug 30, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
8/31/20269:00 AM - 8:00 PM
Products & Services
1 list · 1 item
Explore offerings from Pets at Home Orpington on 19, Nugent Retail Park in Orpington, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
I have come here a few times, in the past there has been a lady who has been rude especially when trying to buy a pet.
I now just come in here for cat toys and treats.
Good shop, great products, some of the staff are friendly and nice
NN
Niki
Aug 23, 2026
2.0
Often don't have what I'm looking for. Sales people give confusing, conflicting advice.
JS
Julie Smith
Aug 21, 2026
5.0
Nice and spacious and includes a vets in store and can walk your dog around.
WM
W M
Aug 9, 2026
5.0
This is great for pets. There is also a veterinary clinic very conveniently located within the pet store. Everything necessary for service is provided. The equipment is tailored to the needs of small and larger dogs and cats. The staff is competent and very polite. I recommend it to everyone!
OV
Oana Voicu
Jul 27, 2026
1.0
The location and the cabins are great, but the customer service was awful. We book breakfast for Sunday morning, a vegi english breakfast which was uneatable and we waited about 45 min to be served. The waffles weren't fresh, very hard to cut and to chew. The takeaway coffee was cold. Also, anywhere in this world, tea bags and coffee sachets are provided in the room as a gesture of gratitude, because you book with them.
I have booked my holidays with Forest Holidays since 2022, and I covered all the forests in England and Wales and they were always exceptional. This time, despite the fact that they are very expensive and you can't book when you want and how long you want, I was very disappointed. Due to the fact that we didn't pay extra £30, the cabin they gave us it wasn't surrounded by trees and the bedroom window was facing the main road in the resort, not the woods as we have it before, and i had to keep the curtains down all the time for privacy.
I don't think I will book with them again ever in my life.
Very, very disappointed.
The only good thing about the place was that the forest is wonderful and we constantly walk in the woods and enjoy the trees, the silence, the deer...
Frequently Asked Questions About Pets at Home Orpington
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my purchase at Pets at Home Orpington?
Yes, Pets at Home Orpington offers a Click & Collect service where you can order online and collect your items in-store, often within one hour of ordering.
Are pets allowed inside Pets at Home Orpington?
Yes, well-behaved dogs are welcome inside Pets at Home Orpington, but they must be kept on a lead and under control at all times.
What are the opening hours for Pets at Home Orpington?
Pets at Home Orpington is open Monday to Friday from 09:00 to 20:00, Saturdays from 09:00 to 19:00, and Sundays from 11:00 to 17:00.
Does Pets at Home Orpington provide parking facilities?
Yes, many Pets at Home stores, including the Orpington location, offer parking facilities for customers.
Is Pets at Home Orpington accessible for customers with disabilities?
Yes, Pets at Home Orpington aims to be fully accessible with features such as wheelchair access and accessible parking spaces where available.
What services can I find at Pets at Home Orpington?
Services at Pets at Home Orpington include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and carry to car service.
What pet products are available at Pets at Home Orpington?
Pets at Home Orpington offers a wide range of products including pet food, treats, grooming products, pet beds, toys, collars, harnesses, training equipment, healthcare products, and accessories for various pets.
Which nearby places can I visit before or after shopping at Pets at Home Orpington?
Nearby you can visit Five Guys Orpington for burgers, Hotel Chocolat for chocolates, and WHSmith for books and office supplies, making it convenient to combine your shopping trip.
Are there any nearby services to Pets at Home Orpington that could assist with pet care needs?
Yes, Companion Care, a nearby veterinarian and pet services provider, can assist with veterinary and diagnostic services if needed.
Is there public transportation or other shops near Pets at Home Orpington to make my visit easier?
Pets at Home Orpington is located in Nugent Retail Park, close to shops like Metrobank, Vision Express, and Cardfactory. This retail park setting may offer convenient transportation links and parking options for visitors.
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