My little bubba....Bauer....a cockerpoo that requires regular grooming....he's been with the groomers since a puppy and when they worked of Thamesmead...when they closed we followed them to Old Kent Road....Bauer loves the ladies....always comes away well groomed and spoiled.....thanks for all the hard work.......xx
SB
Stacie Barret
May 2, 2026
Took my Dalmatian Dream to the Groom Room at Pets at Home for her first ever groom and I honestly couldn’t be happier. The staff were absolutely amazing with her and made her feel so comfortable and relaxed.
She does have sensitive skin and allergies, but they handled her so gently and were really mindful of that, which I really appreciated. She came out looking and smelling incredible, and you could tell she was happy and well looked after.
She had a full wash and her nails trimmed, which she really needed, and they did such a great job. I was a bit nervous as it was her first time, but they handled her perfectly.
Definitely a 10/10 service. I’ll be bringing my other dogs in over the next couple of weeks too. Highly recommend ♡ Thankyou
We took our 9-month-old Chihuahua in for a wash and brush, and had a great experience. The groomer was professional, kind, and handled our nervous but gentle pup with real care. He’d been dealing with some mild skin irritation from his shedding puppy coat, but since the visit, the itching has completely stopped. We’re really pleased with the results and would recommend based on our experience!
EK
Elvan Kurtay
Mar 9, 2026
I don’t normally write reviews to complain but I am very unhappy with the service here.
I took my dog here back in 2023 and had no issues but this time they have caused my dog skin irritations by what looks like clipper burns.
These irritations are around her private areas, causing her to excessively lick herself and drag her bottom along the floor making the problem worse. She is so uncomfortable I thinks trip to the vet is needed! The cut was also very uneven, and I’m not even sure they cut around her muzzle as it looks unfinished. I would avoid at all costs.
UPDATE: I HAVE DISCOVERED A CUT ON MY DOG'S PRIVATE. I WAS NOT TOLD ABOUT THIS. DO NOT GO HERE. - I understand accidents can happen, but you must tell me if you injure my pet.
1. No masks were worn. This is literally a legal requirement.
2. I wasn't allowed to be nearby as my 5 month old puppy had his first groom
3. I was blamed for not preparing my dog for a groom, whereas I have given him baths, trimmed his nails and brushed his fur many times.
4. I was blamed for his anxious behaviour, whereas he is the calmest and a very relaxed dog which many nervous rescues are drawn to for his calm and happy nature.
5. He was in distress, apparently scratched and possibly bit the groomers. I apologised profusely, however this is extremely unlike his behaviour.
6. They accused me of booking on a busy day, however of all the disclaimers, this wasn't one. I would have happily booked another time although this was the earliest I could book when booking a month ago.
7. My dog is panicking and extremely skittish since then. He is definitely scarred from the experience and afraid of almost everything in the house. I don't know what they did, but he is very different now.
8. I would have rather paid for the appointment and left after five minutes, if it meant avoiding all this!
I will say they did a decent job with the groom, however they also said they couldn't finish it...
I will not be returning here, and most definitely not recommend it to anyone.