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The Groom Room New Malden

3.2
(27 reviews)

Business Details

80 Bushey Road, London, LND
SW20 0JQ, United Kingdom
+44 3456 009365
https://www.petsathome.com/find-us/locations/pet-care-centre/new-malden

About

Pet GroomerPet Hair SalonPet StorePet Supply StoreThe Groom Room
Pets Grooming (previously known as The Groom Room New Malden) offers professional, caring dog grooming services tailored to your pet’s needs. From full grooming to nail trims and bathing, our experienced groomers ensure your dog looks and feels their best. Conveniently located in London, we use gentle techniques and quality products to make every visit a positive experience. Book your appointment today and discover why pet owners in London trust Pets Grooming for reliable, friendly care that keeps tails wagging.

Location

The Groom Room New Malden
80 Bushey Road, London, LND
SW20 0JQ, United Kingdom

Hours

Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
SundayClosed
8/31/20269:00 AM - 6:00 PM

Products & Services

1 list · 15 items

Explore offerings from The Groom Room New Malden on 80 Bushey Road in London, with popular grooming services, spa treatments, extra services, and walk-in services available at this location.

Grooming Services London

15 items

Grooming services

We can groom to your personal preference or to one of more than 200 recognised breed standards. Whatever you choose, we always tailor our services to your dog.

Long-haired breeds - full groom
Long-haired breeds - full groom
Toy: £47 | Small/Medium: £50 | Large: £64 | Giant: £85

Includes a pre-groom, two warm water baths, blow dry, full body styling, eyes and ears cleaned and nail clip.

Smooth-haired breeds - full groom
Smooth-haired breeds - full groom
Toy: £35 | Small/Medium: £40 | Large: £50 | Giant: £55

Includes pre-groom, two warm water baths, brush and blow dry, ears and eyes cleaned and nail clip. No body styling.

Bath, Brush & Blow Dry
Bath, Brush & Blow Dry
Toy: £25 | Small/Medium: £28 | Large: £35 | Giant: £40

Perfect for in-between grooms. Includes a warm water bath, brush out of the coat and a blow dry - ideal for after muddy walks or trips to the beach.

Puppy Groom (from 3-6 months old)
Puppy Groom (from 3-6 months old)
Toy: £25 | Small/Medium: £25 | Large: £30 | Giant: £30

A tailored groom for puppies. Includes a warm water bath, brush through of the coat, gentle blow dry, ears and eyes cleaned, paw and face tidy (if needed) and nail clip.

Spa treatments

We offer a range of additional services that can be added to your dog's groom for as little as £7 extra. To upgrade your dog's groom, just let the groomer know which treatment you'd like to add when you arrive for your appointment.

The VIP Treatment
The VIP Treatment
extra with groom

This luxury service, which can be added to your dog’s groom, includes: Application of teeth clean gel and fresh breath foam Paw and nose balm SPA™ blueberry facial to remove tear stains A choice of luxury or natural shampoo Hydrating butter treatment to condition the coat Spritz of fragrance, keeping them smelling fresher for longer Free Groom Room bandana

The deShedding Treatment
The deShedding Treatment
extra with groom

Perfect for dog breeds that are prone to shedding, our dedicated deShedding treatment is powered by FURminator®, the deshedding experts. Our deShedding service includes: Pre-bath deShedding with FURminator® tool selected specifically for your pet Bath with FURminator® deShedding shampoo and conditioner Brush and blow dry Additional final deShedding for a perfect finish Not suitable for all dog coats. Please speak with one of the salon team for more information.

The Poodles & Oodles Treatment
The Poodles & Oodles Treatment
extra with groom

A dedicated spa treatment with the sweet scent of chocolate that is tailored to support the unique needs of wool-coated dogs, including: Choice of Stand Proud or 2 in 1 conditioning shampoo Comb-through spray to tease out tangles Application of teeth clean gel and fresh breath foam Spritz of fragrance Free bandana

Douxo S3 Skin Treatment
Douxo S3 Skin Treatment
extra with groom

DOUXO® S3 is developed with veterinary dermatologists with scientifically proven efficiency at treating and relieving common skin complaints. Each treatment includes: DOUXO® S3 shampoo treatment selected to meet your dog’s needs Ears cleaned using DOUXO® Care Auricular lotion DOUXO® S3 PYO antiseptic pads used to clean hard to reach areas Application of teeth clean gel and fresh breath foam​ Paw and nose balm​ Free bandana

Pick & Mix Treatments
Pick & Mix Treatments
Four treatments for £7 extra with groom

If you don't need a whole package, try our Pick & Mix treatments. Select four treatments from the menu below. Luxury or Pet Remedy shampoo Pet Remedy pre-wash spray Deep coat re-moisturising conditioner Pet Remedy leave-in conditioner Application of teeth clean gel Application of fresh breath foam Paw tidy and balm Tear stain remover Ear clean Spritz of fragrance Coat management spray

Little Paws Puppy Treatment
Little Paws Puppy Treatment
extra with puppy groom

The ideal treatment for the new arrival in your home, this puppy spa treatment is perfect for puppies aged between three and six months to make their first puppy groom that extra bit special. Our Little Paws service includes: A mild puppy shampoo SPA™ blueberry facial to remove tear stains Hydrating butter treatment to condition the skin and the coat Paw and nose balm Application of puppy teeth clean gel Free VIP Puppy club bandana

Extra Services

The prices of these additional services are charged on top of the cost of your dog’s usual groom.

Handstripping
Handstripping
Small/Medium: £15 extra | Large/Giant: £25 extra

Some dog breeds, such as border terriers, need to be handstripped at least twice a year. If you think this might be something your dog could benefit from, talk to one of the salon team.

Targeted de-matting
Targeted de-matting
extra with groom

This involves removing small mats in areas like under the legs or behind the ears.

General de-matting
General de-matting
extra with groom

If your dog has a few mats in different areas of their coat, we’ll spend time slowly removing these and can advise on brushing techniques you can do at home to avoid the mats returning.

Clip Off
Clip Off
extra with groom

We always put the welfare of the dogs in our care first, which is why we won’t de-mat for longer than 15 minutes. If we find that this would be necessary, we’ll discuss clipping, which is not only more comfortable for your dog but will cause them less stress. Should this be necessary, you’ll be asked to sign our Clipping Policy and we’ll guide you through what to expect following their groom.

Walk-in Services

Nail clipping

Nail Clipping
Nail Clipping
£10.00

A clip of all the nails as needed, including dew claws.

Reviews

3.2
27 reviews
5 stars
11
4 stars
4
3 stars
0
2 stars
4
1 star
8
  • ED
    Emma D
    Jun 20, 2026
    5.0
    Nice people and did a great job with my pup, she looks lovely 😊
  • GG
    Graham Golden
    May 15, 2026
    5.0
    My black pug Ninja, loves going to the Groom Room in Pets at Home, New Malden, more than any other groomers and he's tried many different ones. The Groom Room, New Malden, remains his favorite.
  • HH
    Heather
    Jun 13, 2024
    1.0
    Wouldn’t recommend- bad service. Not worth the money. When we arrived, we weren’t acknowledged so was kinda standing awkwardly outside until one looked up from the computer. Staff didn’t seem to care or want to be there. I thought I could stay with him as it was his first time going there, but was told it wasn’t allowed. Was told it was going to be more expensive than quoted due to some things being part of a different package. My dog was extremely anxious and not comfortable. He got freaked out by the hairdryer and apparently tried to jump off the table and so they cancelled the appointment early and left him in a cage. I wasn’t contacted by them to tell me this. All they had done is stuff I could’ve just done at home, brush and bath him. He was still soaking wet when I picked him up and he couldn’t wait to get out of there. He seems to have picked up a skin allergy since going there. Shall not be returning. Awful experience. I advise people to save your money and go elsewhere.
  • CR
    catherine rogers
    Apr 29, 2024
    1.0
    If I could put zero stars I would. Extremely rude, immature and unprofessional staff. My Mum who is 78 booked her dog in for a full groom. After multiple calls and leaving multiple voice messages (as they never pick up) to try and pay the deposit no one replied. So I arrived on the day of the appointment, and wasn’t acknowledged for 5mins, when the girl finally looked up from her computer I was rudely told they had cancelled the appointment due to the deposit not being paid and they had sent a message to my mum to say this. They hadn’t. I told them she had called multiple times last week leaving her contact details. They claim to check their messages at the end of the day. So when I said they obviously don’t check their voicemail she got angry and insisted they do. So basically calling me and my mum a liar! She went back on the computer and pretended to look for another appointment for 5mins then said because of how I spoke to her she will not be making another appointment and has put a note on file banning my mum from making further appointments with them and will have to look for another groomer! All because I stated a fact of they don’t check their voicemail!!! Worst service ever. I would not go back if you paid me!
  • EL
    Estelle Lhermitte
    Nov 21, 2023
    2.0
    I have been taking my cockapoo there for the last few months, and the grooms were okay but the latest one was a disaster. It was clear that his groom was rushed, done in about an hour because the groomer (Angel) wanted to go on lunch for 12. I picked up my dog, he was waiting in the back which I found odd because his groom usually run over and the first thing I noticed was that he was uneven. I told the other groomer this, she agreed and had to get a 3rd groomer to ‘fix it’. So much hair came off on the fix, I was shocked. Even after she shaved him a second time, he was still uneven but she told me he wasn’t. Then, his main groomer had cut the hair around his snout and mouth so short that it looks like a speed boat. I spent the last 3,5 months getting his hair to grow so beautifully and she completely messed him up. I hope his hair grows back for Christmas. Safe to say, I won’t be going back.

Frequently Asked Questions About The Groom Room New Malden

How do I book a groom for my dog at your salon?

The easiest way is via our online booking system at thegroomroom.co.uk.

How much will it cost to groom my dog?

This depends on your dog's breed, coat type and condition, size, and temperament.

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