Certified by Pets at Home Friern Barnet • Jun 21, 2026
Pet StorePets at Home Ltd
Pets at Home Friern Barnet is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Friern Barnet at your convenience. We’re proud to serve pet owners throughout London with friendly service and trusted brands.
Location
Certified by Pets at Home Friern Barnet • Jun 21, 2026
Certified by Pets at Home Friern Barnet • Jun 21, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday11:00 AM - 5:00 PM
Products & Services
1 list · 1 item
Explore offerings from Pets at Home Friern Barnet on Unit J Friern Bridge Retail Park in London, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Today I had an appointment at 2:00 PM for my two cats. Unfortunately, anyone who lives in London knows how unpredictable travel can be due to constant roadworks and traffic. About 50 minutes before the appointment, while already travelling with my two stressed and crying cats, I called the clinic to let them know I would be around 20 minutes late. I spoke to MARTA, who was extremely unprofessional and showed no understanding whatsoever of how difficult it is to travel a long distance with two distressed cats. MARTA told me that because they were fully booked, they could not see us if we arrived 20 minutes late. What makes this even more frustrating is that I have been bringing my cats to this clinic for over 3 years, and on many occasions I have had to wait 10–20 minutes past my appointment time. Apparently, when they run late, it’s normal. When a customer is delayed due to circumstances beyond their control, they simply don’t care. This visit was only for vaccinations, a procedure that takes just a couple of minutes. Instead, after nearly an hour of travelling with two stressed animals, she was told to come back another day. The complete lack of empathy for both the animals and their owners was shocking. I even explained to MARTA that if they could not be helpful or accommodate us, I would have to find another veterinary practice. Her response was simply: “OK.” That one word told me everything I needed to know about how much they value long-term customers and their pets. I will now be looking for a new vet. This has been one of the biggest disappointments I have ever experienced from a veterinary practice. If you truly care about your dog or cat, I would recommend looking elsewhere. The entire experience felt unprofessional, but MARTA’S attitude in particular was disappointing, unfriendly, and completely lacking in compassion. I genuinely regret bringing my cats here for the past three years. Never again!!!
NY
nic young
Jun 14, 2026
5.0
Zoe was amazing in helping us adopt Willow, and a true asset to the company.
Her bubbly personality and friendly approach made the whole experience feel personal rather than scripted.
Thank you Zoe for all your help today and making my daughter very happy.
AM
Alev M
May 23, 2026
5.0
Rayyan Elodimour is an amazing vet, calm, patient and so caring with our Rottweiler, Kyra. Vet visits used to be stressful but since we found Rayyan they’re now calm and easy, full of treats and trust. We couldn’t recommend her enough and also, thank you to the lovely lady at the vets reception, who was so lovely. 🥰
TT
Teresa
May 8, 2026
1.0
Very disappointed with our experience after our cat Luna’s spay operation.
We were originally told that the operation price included post-op check-ups and medication, but since the surgery we’ve had confusing information, repeated appointments, and unexpected extra charges.
Luna had surgery on 6 May and we were already called back on the 9th, then again on the 13th, with yet another appointment booked for the 16th. After speaking to other vets, this seems excessive, especially as we kept being told the scar “looked fine.”
The communication around medication was also extremely poor. We were not given clear written instructions after surgery and later discovered we didn’t even have enough painkillers. When we called for advice, one vet told us to stop giving painkillers altogether because they are harsh on the stomach — only for us to later be sold more painkillers at the next appointment.
We were also charged again for medication despite being told over the phone that post-operative medication was included in the original price.
The most frustrating part was the lack of transparency and professionalism. No proper paperwork or written notes were provided after check-ups, only verbal comments. When we questioned the charges and conflicting information, the response from staff was dismissive and rude rather than helpful.
Overall, the whole experience has felt unclear, poorly communicated, and focused on generating extra charges rather than patient care. We are now looking to move our cat to a different veterinary practice.
TM
The Marquez
May 3, 2026
2.0
Clean and welcoming but the service is just awful. I’m going there regularly and each time it’s such an effort to get any help at the fish section and once this is done paying at the register is a joke, you can easily get stuck behind one person with 3 items for 8-10 minutes
No customer service awareness at all
Frequently Asked Questions About Pets at Home Friern Barnet
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my pet supplies at Pets at Home Friern Barnet?
Yes, Pets at Home Friern Barnet offers a Click & Collect service allowing you to order online and pick up your items in-store, often within one hour of ordering.
Are pets allowed inside Pets at Home Friern Barnet?
Yes, well-behaved dogs are welcome in the store as long as they are kept on a lead and under control.
What are the opening hours of Pets at Home Friern Barnet?
The store is open Monday to Friday from 9:00 to 20:00, Saturday 9:00 to 19:00, and Sunday 11:00 to 17:00.
Does Pets at Home Friern Barnet provide parking facilities?
Yes, many Pets at Home stores, including Friern Barnet, offer parking facilities for customers.
Is Pets at Home Friern Barnet accessible for people with disabilities?
Yes, the store is fully accessible and provides features such as wheelchair access and accessible parking.
What types of products can I find at Pets at Home Friern Barnet?
The store offers a wide range of pet products including food, treats, toys, beds, grooming products, healthcare items, and accessories for various pets like dogs, cats, small animals, fish, and reptiles.
Are there any pet-related services available at Pets at Home Friern Barnet?
Yes, services include Click & Collect, free help and advice, free harness fitting, weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and a carry to car service.
What events can I attend at Pets at Home stores near Friern Barnet?
Pets at Home stores offer events like My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Check the events page or contact your local store to find upcoming events.
What nearby places can I visit before or after shopping at Pets at Home Friern Barnet?
You can visit Friern Retail Park Nature Reserve for a pleasant walk or enjoy a meal at nearby restaurants such as Subway, McDonald's, or Costa Coffee located within Friern Bridge Retail Park.
Are there other useful shops near Pets at Home Friern Barnet for pet owners?
Yes, nearby you will find Vets4Pets Friern Barnet for veterinary care and Smyths Toys Superstores Friern Barnet for pet toys and supplies, among other retail stores at Friern Bridge Retail Park.
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