Pets at Home Beckton is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Beckton at your convenience. We’re proud to serve pet owners throughout London with friendly service and trusted brands.
Explore offerings from Pets at Home Beckton on Unit 4 Gateway Retail Park in London, with popular services available at this location.
Products and Services
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Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Nice staff
Clean tidy
Even has the groom room in-store as well
AA
A
Jun 17, 2026
1.0
Absolute Scam & Unbelievably Awful Customer Service - Avoid Pets at Home Groomers!
I am utterly appalled by the predatory practices and abysmal customer service at Pets at Home groomers. Following a severe medical emergency, I attempted to cancel my appointment a full three days in advance (I’m also a carer). Despite numerous calls to the store, not a single one was answered. I even left a voicemail stating my name etc, and obviously my number would have pulled through, yet they had ‘no record of this’. I shared screenshots of my calls to the groomers and the time I spent on the phone.
Even while my family member was sick, I continued my attempts to contact them across multiple platforms, well within the 48-hour cancellation window. Despite my proactive efforts and documented attempts to communicate, I was outrageously refused a refund, with the excuse that their team members failed to answer my calls. This is a blatant abdication of responsibility.
This level of unprofessionalism and utter lack of sympathy for a genuine medical crisis is frankly disgusting. I will never use Pets at Home groomers again. I urge everyone to avoid them at all costs. Their conduct is nothing short of scandalous.
BD
B S Dilharan
Jun 16, 2026
5.0
Got a lovely Syrian Hamster from them.
Very friendly staff, even got a call back after 3 days; to check how our new pet doing!!
Very impressive!!!
Very big store with amble free parking spaces.
Highly recommend.
VV
Valeska Venturin
May 18, 2026
5.0
Good location, extremely good customer service and me and my dog
Loves getting treats and new accessories 👌🏽✨
JS
Jaklin Stoyanova
May 8, 2026
5.0
The staff members are so friendly and welcoming. Right as I walked into the shop I was immediately greeted and helped to find a harness for my cat. Lovely bunch🥳.
Frequently Asked Questions About Pets at Home Beckton
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my purchases at Pets at Home Beckton?
Yes, Pets at Home Beckton offers Click & Collect service, allowing you to order online and pick up your items in-store. The One Hour Click & Collect lets you collect within an hour of ordering online, subject to availability.
Are pets allowed inside Pets at Home Beckton?
Yes, well-behaved dogs are welcome in Pets at Home Beckton, provided they are on a lead and under control at all times to ensure a pleasant shopping experience for all customers.
What are the opening hours of Pets at Home Beckton?
Pets at Home Beckton is open Monday to Friday from 09:00 to 20:00, Saturday from 09:00 to 19:00, and Sunday from 10:30 to 16:30.
Is Pets at Home Beckton accessible for customers with disabilities?
Yes, the store is fully accessible with features like wheelchair access, accessible parking spaces, and lifts where available to accommodate customers with disabilities.
Does Pets at Home Beckton provide free parking?
Many Pets at Home stores, including potentially the Beckton location, offer parking facilities for customers. It's recommended to check the specific store details for parking availability.
What pet products and services can I find at Pets at Home Beckton?
Pets at Home Beckton offers a wide range of pet products including food, treats, toys, grooming equipment, and healthcare products. Services include Click & Collect, free advice, harness fitting, weight checks, nutrition consultations, adoption centre, licensed medicines, pets in-store, and carry to car service.
How can nearby Veterinary clinics like Vets4Pets and Companion Care Vets Beckton assist me during my visit?
With Vets4Pets and Companion Care Vets Beckton close to Pets at Home Beckton, you can conveniently access veterinary care, diagnostics, and pet services before or after shopping for pet supplies, helping you provide comprehensive care for your pet in one trip.
Are there convenient food and cafe options near Pets at Home Beckton?
Yes, nearby, you can visit Subway, Creams Cafe Beckton, KFC, Domino's London Beckton, and Starbucks UK for food and refreshments, making it easy to grab a meal or coffee around your pet shopping visit.
Can I combine my visit to Pets at Home Beckton with other shopping in Gateway Retail Park?
Absolutely! Pets at Home Beckton is located in Gateway Retail Park, which hosts stores like TradePoint Beckton, Tapi Carpets & Floors, Halfords, B&Q, Dunelm, and others, allowing you to conveniently shop for pet supplies alongside home goods, hardware, and more.
Are there locksmith and car hire services near Pets at Home Beckton?
Yes, nearby services include Timpson Key Machine, My Key Locksmiths, and Hertz Car Hire - London Beckton, useful for car rental and key or locksmith needs in the area around Pets at Home Beckton.
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