Pets at Home Ilford is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Ilford at your convenience. We’re proud to serve pet owners throughout Ilford with friendly service and trusted brands.
Explore offerings from Pets at Home Ilford on 2, Newbury Retail Park in Ilford, with popular services available at this location.
Products and Services
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Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Went to buy some fish and was a pleasant experience. The staff member Susan was very patient as I picked the guppies I wanted (not the easiest to catch but she did it). When paying the staff member think his name was Saf was very kind as well. Thank you always and always a pleasure to shop here. Thanks
SS
Singh
Aug 26, 2026
4.0
Professional staff with good knowledge and a variety of fish to buy
CG
Christopher Goodwin
Aug 22, 2026
5.0
Stocks of dogs cats,food ,feeding utensils and accessories and also for birds and small animals like guinea pigs. I bought bath sand for a guinea pig.A vast variety of products under one roof and all pets are covered. 🥰🥰🥰😍😍
SS
Salvo
Jul 28, 2026
5.0
Even if it is not big has a big selection of fishes for our tank. The service was good. A guy Phil explained us very well the types of different fishes present and what to buy.
RD
Ram Dahaley
Jul 4, 2026
1.0
Been coming here for about 7 years. Generally the staff are quite good but there's always one ain't there? Susan.
Miserable, not helpful at all, total opposite of the other staff.
Dont understand why she's in a customer facing role when her customer service is rubbish.
Susan, do yourself (and pets at home, and the customers) a favour, quit, customer service ain't you.
Zero stars for Susan.
Frequently Asked Questions About Pets at Home Ilford
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my purchase at Pets at Home Ilford?
Yes, Pets at Home Ilford offers a Click & Collect service allowing you to shop online and pick up your order at the store, often within one hour of ordering.
Are I pets allowed inside Pets at Home Ilford store?
Yes, well-behaved dogs are welcome inside Pets at Home Ilford as long as they are kept on a lead and under control.
What are the opening hours of Pets at Home Ilford?
Pets at Home Ilford is open Monday to Friday from 9am to 8pm, Saturday from 9am to 7pm, and Sunday from 10am to 4pm.
Does Pets at Home Ilford have parking facilities?
Yes, many Pets at Home stores, including the Ilford location, provide parking facilities for customers.
Is Pets at Home Ilford accessible for people with disabilities?
Yes, Pets at Home Ilford strives to be fully accessible, featuring wheelchair access, accessible parking, and lifts where available.
What types of products can I find at Pets at Home Ilford?
You can find a wide range of pet products including pet food, treats, beds, grooming products, collars, toys, healthcare products, and supplies for dogs, cats, small animals, fish, and reptiles.
What special services does Pets at Home Ilford offer?
Services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and carry to car service.
Are there any pet-related events or workshops at Pets at Home Ilford?
Yes, Pets at Home Ilford offers events such as My Pet Pals Workshops for children, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Check the Events page or contact the store to find upcoming events.
What nearby places can I visit before or after shopping at Pets at Home Ilford?
Nearby places include A's Nursery & Soft Play Centre for children's activities, Britannia Pharmacy for health needs, and B&M Stores for discount shopping, all convenient options for errands along with your pet shopping.
How can I travel to Pets at Home Ilford using nearby transport services?
You can use local taxi services like Tikla Cars for convenient transportation to and from Pets at Home Ilford. This can be helpful if you have bulky pet supplies or prefer private transport.
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