Pets at Home Crayford is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Crayford at your convenience. We’re proud to serve pet owners throughout Dartford with friendly service and trusted brands.
Explore offerings from Pets at Home Crayford on Unit 2 Tower Retail Park in Dartford, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Lovely staff members and also looked after my dog very well. The vet was a very helpful man who explained everything about procedure in plain English that I could understand instead of using long medical terminology. 10/10
PM
Paige Michaela
Aug 13, 2026
5.0
Always helpful and friendly
HT
H T
Aug 10, 2026
5.0
This is the first time I ordered from pets at home online. Never again. They came on separate delivery dates and items were missing.
Couldn’t contact live chat , tried Friday evening and today.
Called pets at home , Crayford..Rachel has been super helpful and went out of her way to speak to customer services and called multiple times as I just couldn’t get through to live chat.
Thank you Rachel. Items have been re-ordered.
Also, the 0800 customer services number just redirects you to live chat.
I had heavy items that’s why I shopped online but I will go direct to Crayford store now. Online have to wait for multiple deliveries and too much hassle if there is an issue with the order.
LR
Lisa Rayson
Jul 28, 2026
2.0
I haven't been here for a while but wow, how expensive things are now. Everything in this store is ridiculously overpriced. Whilst I am a pet owner myself having a store full of over overbearing, loud pet owners and unruly dogs everywhere puts you off thinking what you went in there for!
Frequently Asked Questions About Pets at Home Crayford
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my items at Pets at Home Crayford?
Yes, Pets at Home Crayford offers a Click & Collect service allowing you to order online and pick up your purchases in-store, often within one hour of ordering.
Are pets allowed inside Pets at Home Crayford?
Yes, well-behaved dogs on a lead are welcome to accompany you while shopping at Pets at Home Crayford.
What are the opening hours of Pets at Home Crayford?
Pets at Home Crayford is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.
Does Pets at Home Crayford offer any special services for pet owners?
Yes, services include Free Help and Advice, Free Harness Fitting, Free Weight Checks, Nutrition Consultations, an Adoption Centre, Licensed Medicines, and a Carry to Car Service.
Is there parking available when visiting Pets at Home Crayford?
Yes, many Pets at Home stores, including the Crayford location, offer parking facilities for customers.
Is Pets at Home Crayford accessible for people with disabilities?
Yes, the store is fully accessible with features such as wheelchair access, accessible parking, and lift facilities where available.
What types of pet products can I find at Pets at Home Crayford?
You can find a wide range of products including pet food, treats, toys, grooming products, beds, collars, leads, healthcare products, and accessories for dogs, cats, small animals, fish, and reptiles.
Which nearby places can I visit around Pets at Home Crayford?
Nearby you can visit Nando's Crayford for Portuguese barbecue, Taco Bell for tacos, and McDonald's for fast food, making it convenient to grab a meal before or after your pet shopping trip.
Are there any fitness or wellness facilities near Pets at Home Crayford?
Yes, PureGym Crayford is close by, allowing you to plan a workout session in conjunction with your visit to the pet store.
Can I find other retail stores near Pets at Home Crayford?
Yes, Next and GAME video game store are nearby, so you can combine shopping for clothes or games with your visit to Pets at Home Crayford.
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