Now our team has over 200 years of experience between them, and we are proud to have treated generations of family pets, building relationships in our communities with patients and clients.
In May 2022 we opened a fifth site, which includes seven consult rooms, separate dog and cat waiting areas and wards, three theatres, a dedicated dental theatre and x-ray and ultrasound suites.
All of which is underscored by our key ethos: to care for the pets of Leeds as if we are treating our own, with compassion and kindness.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.