The Groom Room Blackpool Warbreck

Reviews

• MP

  Maureen Pickering

  Mar 2, 2026
  5.0
  I took my 7 month maltipoo for full groom, I went there after bad experience with another groomer. Elliot was very good knows his stuff, bit pricey, but I loved my puppys look and smell when I picked him up. Made another app for 6 weeks time. Elliott love you mate.
• BR

  Beverley Ramsden

  Feb 25, 2026
  5.0
  Molly at the Groom Room made my two dogs look amazing. Their coats where beautiful and unmated and they looked ready for crafts. Thank you for giving me back my stunning groomed dogs. Xxxx
• DN

  Debra newton

  Dec 3, 2025
  1.0
  My 2 dogs went in on 19th november for grooming. Bertie was just a facial trim and paws and wash, and stanley our frenchy was in for washing, a nail trim and a pamper treatment. Was told to come back at 5.50pm Got back at 5.45, dogs came out lights were turned off and was told that we gotta pay downstairs as till was playing up! When we got home, stanley our frenchy was limping... and wouldnt jump up to his usual place to lay down. No nail trim and no pamper treatment. Bertie .. had had his facial hair trim but OMG it was a hacked job long bits left all over, i had to tidy him up myself and no paw trim. I messaged the next day asking why the treatments were not done and did stanley have some kind of accident as hes struggleing to walk and wont jump up. No reply. We took stanley to the vets on monday as he was getting worse, she said it looks like a trauma due to a fall but needed further investigations. She refered us to kentdale referrals near kendal the next morning. Stanley by now was dragging his back legs couldnt walk at all. Surgeon saw stanley at 9am, he suspected a slipped disc, he underwent a ct scan to confirm problem, and stanley then had spinal surgery in the afternoon to removed a disc in the lower part of his back. We rung pets at home to speak to a manager, i needed answers as my dogs did not have treatments i paid for and why did my frenchy walk in fine and fit and come out limping, and now had spinal surgery. Manager said she would look into my complaint. Eventually 2 days later manager rung me back, she apologised for my dogs not getting the treatments i asked for and offered me a free grooming!! I said they will never go back to you again so what about stanley did he have a fall? She said she asked the staff and they said NO! i said well they arn't gonna admit it are they, to which she agreed. I asked if the groom room was camered and she said no. I said why did stanley walk in fine and come out limping and now spinal surgery. She again said how sry she was and hoped stanley gets better soon and said she would give stanley a box of treats next time hes in!! So and expensive trip to the groomers....£5310 to be exact. But stanley is home, doing well although its a long recovery for him. I have now put this in the hands of my solicitor as i need answers. I also spoke to a family member of a person that works in the adjoining vets and she said never take your dogs to be groomed there, as a dog had fallen off the table before, and the staff can be quite rough if the dogs dont do as they are told. Its a pity i never knew this, but now reading some very negative reviews mine is a very expensive lesson. Leave this place alone if you love your animals.
• CS

  Chelsee Sparks

  Nov 10, 2023
  1.0
  Booked my dogs first groom and had to wait over 6 weeks for availability and when I turned up they had no recollection of my appointment. The boy behind the desk had stated it’s a known issue for bookings to go missing and management aren’t doing anything about it. Even though had my confirmation email in hand they did nothing to accommodate.

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