Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Accrington?

Accepted Answer

Yes, Pets at Home Accrington offers a Click & Collect service allowing you to order online and collect your items in-store, often within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Accrington?

Accepted Answer

Yes, well-behaved dogs are welcome inside Pets at Home Accrington if kept on a lead and under control throughout your visit.

Question 9

What are the opening hours of Pets at Home Accrington?

Accepted Answer

Pets at Home Accrington is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:30 to 16:30.

Question 10

Does Pets at Home Accrington provide parking for customers?

Accepted Answer

Yes, many Pets at Home stores, including the Accrington location, offer parking facilities for customers.

Question 11

Is Pets at Home Accrington accessible for people with disabilities?

Accepted Answer

Yes, the store is fully accessible with features like wheelchair access, accessible parking, and lifts where available to ensure inclusivity.

Question 12

What types of pet products are available at Pets at Home Accrington?

Accepted Answer

The store offers a wide range of products including pet food, treats, grooming equipment, toys, beds, collars, flea & worm treatments, and accessories for various pets such as dogs, cats, reptiles, and small animals.

Question 13

Are there any nearby veterinary services close to Pets at Home Accrington?

Accepted Answer

Yes, Vets4Pets is nearby, offering veterinary and pet diagnostic services, making it convenient to visit after shopping for pet supplies or if you need medical care for your pet.

Question 14

What other stores can I visit near Pets at Home Accrington?

Accepted Answer

Nearby retail options include Iceland Foods and The Food Warehouse by Iceland for groceries, Home Bargains and Poundstretcher for discount shopping, making it easy to plan multiple errands in one trip.

Question 15

Are there pet grooming services near Pets at Home Accrington?

Accepted Answer

Yes, The Groom Room is nearby, providing pet grooming services which you can combine with a visit to Pets at Home for pet products and accessories.

Question 16

What community or recreational facilities are close to Pets at Home Accrington?

Accepted Answer

The Gym Group Accrington and Chris Henry Sports are near the store, offering fitness and recreational activities; you might enjoy a workout before or after shopping for your pets.

Pets at Home Accrington

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