The small animal team consists of 13 dedicated small animal vets, 10 qualified veterinary nurses, 3 trainee veterinary nurses, 2 nursing assistants and 13 receptionists. The team work between our Colne, Barnoldswick and Burnley surgeries and operate a first opinion service to our clients. We are proud to be an approved training practice for the Royal College of Veterinary Surgeons and an approved member of the Royal College Practice Standards Scheme. We believe in focusing upon the prevention of disease as much as its treatment and we understand the crucial role that you can play in prolonging your pet's life. The team is dedicated to providing you and your pet with the highest quality of care in a professional and friendly approach.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.