Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and pick up my items at Pets at Home Gillingham?

Accepted Answer

Yes, Pets at Home Gillingham offers a Click & Collect service that allows you to order online and collect your order in-store, often within one hour of placing your order.

Question 8

Are pets allowed inside Pets at Home Gillingham?

Accepted Answer

Yes, well-behaved dogs on a lead are welcome inside Pets at Home Gillingham, allowing you to shop with your pet.

Question 9

What are the opening hours of Pets at Home Gillingham?

Accepted Answer

Pets at Home Gillingham is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.

Question 10

Does Pets at Home Gillingham provide parking facilities?

Accepted Answer

Yes, many Pets at Home stores including the Gillingham location offer parking facilities for customers.

Question 11

Is Pets at Home Gillingham accessible for customers with disabilities?

Accepted Answer

Yes, the store is designed to be fully accessible to customers with disabilities, including features like wheelchair access and accessible parking.

Question 12

What products and services are offered at Pets at Home Gillingham?

Accepted Answer

Pets at Home Gillingham offers a wide range of pet products such as food, treats, toys, grooming products, and pet accessories. Services include Click & Collect, free help and advice, free harness fitting, weight checks, nutrition consultations, an adoption centre, licensed medicines, and a carry to car service.

Question 13

Are there any pet-friendly places near Pets at Home Gillingham?

Accepted Answer

Nearby you can find pet-related services such as Vets for Pets and The Groom Room, both offering veterinary and grooming services to complement your visit to Pets at Home Gillingham.

Question 14

What nearby attractions can I visit before or after shopping at Pets at Home Gillingham?

Accepted Answer

You can enjoy nearby recreational places such as Ice Bowl, Planet Ice, and Gillingham Ice Rink for ice skating and sports activities, making your shopping trip more enjoyable.

Question 15

Are there convenient shops near Pets at Home Gillingham for combined errands?

Accepted Answer

Yes, ALDI and Poundland are nearby stores where you can conveniently pick up groceries and other household items alongside your pet shopping.

Question 16

How can I find out about upcoming events at Pets at Home Gillingham?

Accepted Answer

Pets at Home Gillingham hosts events such as My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Visit their Events page online or contact the store to learn about and book upcoming events.

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