Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order pet products online and collect them at Pets at Home Sittingbourne?

Accepted Answer

Yes, you can order online and use the Click & Collect service to pick up your purchases at Pets at Home Sittingbourne, often within one hour of ordering.

Question 8

Are pets allowed inside the Pets at Home Sittingbourne store?

Accepted Answer

Yes, well-behaved dogs are welcome inside the store but must be kept on a lead and under control at all times.

Question 9

What are the opening hours for Pets at Home Sittingbourne?

Accepted Answer

The store is open Monday to Friday from 9:00 to 20:00, Saturdays from 9:00 to 19:00, and Sundays from 10:00 to 16:00.

Question 10

Does Pets at Home Sittingbourne provide any pet care services?

Accepted Answer

Yes, they offer services including free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 11

Is the Pets at Home Sittingbourne store accessible to people with disabilities?

Accepted Answer

Yes, many Pets at Home stores, including Sittingbourne, are fully accessible, featuring wheelchair access, accessible parking, and lifts where available.

Question 12

Are there parking facilities available at Pets at Home Sittingbourne?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for customers, including the Sittingbourne location.

Question 13

What nearby stores and amenities can I visit when shopping at Pets at Home Sittingbourne?

Accepted Answer

The Sittingbourne Retail Park nearby offers stores such as M&S Foodhall, Currys PC World, Dunelm, Homebase, and Bensons for Beds, allowing you to combine pet shopping with groceries, electronics, home goods, and furniture.

Question 14

Is there a good place for a break or a snack near Pets at Home Sittingbourne?

Accepted Answer

Yes, you can visit the M&S Café located at the Sittingbourne Retail Park for refreshments before or after your pet shopping trip.

Question 15

Are there veterinary services close to Pets at Home Sittingbourne for any pet medical needs?

Accepted Answer

Yes, Vets4Pets is a nearby veterinary clinic located within the same retail area as Pets at Home Sittingbourne, providing convenient access to pet healthcare services.

Question 16

Can visiting Pets at Home Sittingbourne be part of a bigger shopping day out in Sittingbourne Retail Park?

Accepted Answer

Absolutely, Pets at Home Sittingbourne is located within Sittingbourne Retail Park, where you can also visit a variety of stores like Currys PC World, Dreams, Homebase, and food options such as KFC, making it perfect for an all-in-one shopping experience.

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