Certified by Pets at Home Broadstairs • Jun 21, 2026
Pet StorePets at Home Ltd
Pets at Home Broadstairs is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Broadstairs at your convenience. We’re proud to serve pet owners throughout Broadstairs with friendly service and trusted brands.
Location
Certified by Pets at Home Broadstairs • Jun 21, 2026
Certified by Pets at Home Broadstairs • Jun 21, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 4:00 PM
Products & Services
1 list · 1 item
Explore offerings from Pets at Home Broadstairs on Unit B1 in Broadstairs, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
I am very disappointed with my experience today.
My kitten underwent a spay surgery at the vets today. After the procedure, she was fitted with a protective collar and I was charged for it. However, as soon as we arrived home, she removed the collar immediately. I spent time trying to put it back on, but she kept taking it off.
Concerned that she had a fresh surgical wound and no effective protection, I returned to the vets within 15 minutes and asked whether she could be fitted with a recovery suit instead.
When I arrived, I was told that the clinic did not have the correct size available for my kitten and only had a Small size in stock. A member of staff kindly suggested ordering an Extra Small size, which would be more suitable. I agreed and asked them to order it.
However, I was then informed at reception that if I wanted the Extra Small size ordered, I would have to return the Small suit that had just been put on my kitten. I explained that this was not possible because she had a fresh surgical wound and could not be left completely unprotected while waiting for the correct size to arrive.
I was then told that if I wanted to keep the Small suit until the Extra Small arrived, I would need to pay for both suits, bringing the total cost to approximately £60.
What makes this even more frustrating is that I had already paid for the protective collar provided after surgery, despite the fact that my kitten was able to remove it immediately. When I returned home again, she also managed to remove the Small recovery suit. As a result, despite paying for post-operative protection, my kitten was still left without any effective protection for her surgical wound.
My main concern is this: how can a veterinary clinic perform surgery on a kitten without having suitable post-operative protection available in the correct size? A protective collar that does not stay on and a recovery suit that is far too large are not practical solutions for a kitten recovering from surgery.
This situation caused unnecessary stress and anxiety at a time when my focus should have been entirely on my kitten’s recovery. I expected better preparation and support following a routine surgical procedure.
JJ
John Jennings
Jun 14, 2026
5.0
Great place for dog grooming. My dog Benjy is a bit old and sensitive and the grooming team take great care of him. Thank you.
OW
Olivia Waddingham
May 15, 2026
5.0
Amazing service at Pets at Home. Special shoutout to Lily who helped us select our gerbils today. She helped us doing it super quickly and got everything we needed, with amazing explanations and help. Thanks so much!
CC
chanttel
May 8, 2026
5.0
Popped into Pets at Home as a bit of a last minute panic mission and honestly couldn’t fault the staff. They were really friendly, knowledgeable, and took the time to give proper advice instead of just trying to sell me something. Left feeling much more confident and with exactly what I needed. Really appreciated the help and patience, especially when I clearly looked like I was winging it 🤣 Thank you!
JR
Jody Rabbitts
Apr 22, 2026
5.0
I just wanted to say thank you to Lilly today the shop assistant, she could clearly see my confusion in what food to buy my pom puppy and adult Pom. She came over requesting assistance. asked me all the right questions about their lives and steered me to the right place, she even recommended bone broth. What usually would take me an hour deciding took me only ten minutes.
Lilly definitely deserves some recognition. Thank you.
Frequently Asked Questions About Pets at Home Broadstairs
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my pet products in-store at Pets at Home Broadstairs?
Yes, Pets at Home Broadstairs offers a Click & Collect service allowing you to order online and collect your purchases in-store, often within an hour of placing your order.
Are pets allowed inside Pets at Home Broadstairs?
Yes, well-behaved dogs are welcome inside the store as long as they are kept on a lead and under control.
What types of products can I find at Pets at Home Broadstairs?
You can find a wide range of pet food, treats, toys, accessories, grooming products, healthcare items, and habitats for dogs, cats, small animals, fish, and reptiles.
Does Pets at Home Broadstairs have parking facilities for customers?
Yes, many Pets at Home stores including Broadstairs offer parking facilities for customer convenience.
Is the Pets at Home Broadstairs store accessible for customers with disabilities?
Yes, the store aims to be fully accessible, featuring wheelchair access and accessible parking spaces.
What are the opening hours of Pets at Home Broadstairs?
The store is open Monday to Friday from 9:00 to 20:00, Saturdays 9:00 to 19:00, and Sundays 10:00 to 16:00.
Are there any pet grooming services near Pets at Home Broadstairs?
Yes, nearby is The Groom Room Broadstairs, which offers pet grooming services, making it convenient to coordinate grooming with your shopping.
Where can I find veterinary services close to Pets at Home Broadstairs?
Vets for Pets is a nearby veterinary clinic, providing a convenient location for health check-ups or pet care following your visit to Pets at Home.
Can customers combine their Pets at Home Broadstairs visit with shopping at nearby stores?
Yes, customers can easily visit nearby stores such as B&M Stores, Smyths Toys Superstores Thanet, or The Food Warehouse by Iceland to make the most of a shopping trip in the area.
What special services does Pets at Home Broadstairs offer to help with pet care?
They provide free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, and a carry-to-car service.
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Certified June 21, 2026Yext Knowledge Graph
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