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The Groom Room Hertford

3.4
(30 reviews)

Business Details

Madford Retail Park, Hertford, HRT
SG13 7RQ, United Kingdom
+44 3456 001907
https://www.petsathome.com/find-us/locations/pet-care-centre/hertford

About

Pet GroomerPet Hair SalonPet StorePet Supply StoreThe Groom Room
Pets Grooming (previously known as The Groom Room Hertford) offers professional, caring dog grooming services tailored to your pet’s needs. From full grooming to nail trims and bathing, our experienced groomers ensure your dog looks and feels their best. Conveniently located in Hertford, we use gentle techniques and quality products to make every visit a positive experience. Book your appointment today and discover why pet owners in Hertford trust Pets Grooming for reliable, friendly care that keeps tails wagging.

Location

The Groom Room Hertford
Madford Retail Park, Hertford, HRT
SG13 7RQ, United Kingdom

Hours

Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 6:00 PM
SundayClosed

Products & Services

1 list · 15 items

Explore offerings from The Groom Room Hertford on Madford Retail Park in Hertford, with popular grooming services, spa treatments, extra services, and walk-in services available at this location.

Grooming Services

15 items

Grooming services

We can groom to your personal preference or to one of more than 200 recognised breed standards. Whatever you choose, we always tailor our services to your dog.

Long-haired breeds - full groom
Long-haired breeds - full groom
Toy: £42 | Small/Medium: £45 | Large: £54 | Giant: £75

Includes a pre-groom, two warm water baths, blow dry, full body styling, eyes and ears cleaned and nail clip.

Smooth-haired breeds - full groom
Smooth-haired breeds - full groom
Toy: £30 | Small/Medium: £35 | Large: £40 | Giant: £45

Includes pre-groom, two warm water baths, brush and blow dry, ears and eyes cleaned and nail clip. No body styling.

Bath, Brush & Blow Dry
Bath, Brush & Blow Dry
Toy: £22 | Small/Medium: £25 | Large: £28 | Giant: £33

Perfect for in-between grooms. Includes a warm water bath, brush out of the coat and a blow dry - ideal for after muddy walks or trips to the beach.

Puppy Groom (from 3-6 months old)
Puppy Groom (from 3-6 months old)
Toy: £25 | Small/Medium: £25 | Large: £30 | Giant: £30

A tailored groom for puppies. Includes a warm water bath, brush through of the coat, gentle blow dry, ears and eyes cleaned, paw and face tidy (if needed) and nail clip.

Spa treatments

We offer a range of additional services that can be added to your dog's groom for as little as £7 extra. To upgrade your dog's groom, just let the groomer know which treatment you'd like to add when you arrive for your appointment.

The VIP Treatment
The VIP Treatment
extra with groom

This luxury service, which can be added to your dog’s groom, includes: Application of teeth clean gel and fresh breath foam Paw and nose balm SPA™ blueberry facial to remove tear stains A choice of luxury or natural shampoo Hydrating butter treatment to condition the coat Spritz of fragrance, keeping them smelling fresher for longer Free Groom Room bandana

The deShedding Treatment
The deShedding Treatment
extra with groom

Perfect for dog breeds that are prone to shedding, our dedicated deShedding treatment is powered by FURminator®, the deshedding experts. Our deShedding service includes: Pre-bath deShedding with FURminator® tool selected specifically for your pet Bath with FURminator® deShedding shampoo and conditioner Brush and blow dry Additional final deShedding for a perfect finish Not suitable for all dog coats. Please speak with one of the salon team for more information.

The Poodles & Oodles Treatment
The Poodles & Oodles Treatment
extra with groom

A dedicated spa treatment with the sweet scent of chocolate that is tailored to support the unique needs of wool-coated dogs, including: Choice of Stand Proud or 2 in 1 conditioning shampoo Comb-through spray to tease out tangles Application of teeth clean gel and fresh breath foam Spritz of fragrance Free bandana

Douxo S3 Skin Treatment
Douxo S3 Skin Treatment
extra with groom

DOUXO® S3 is developed with veterinary dermatologists with scientifically proven efficiency at treating and relieving common skin complaints. Each treatment includes: DOUXO® S3 shampoo treatment selected to meet your dog’s needs Ears cleaned using DOUXO® Care Auricular lotion DOUXO® S3 PYO antiseptic pads used to clean hard to reach areas Application of teeth clean gel and fresh breath foam​ Paw and nose balm​ Free bandana

Pick & Mix Treatments
Pick & Mix Treatments
Four treatments for £7 extra with groom

If you don't need a whole package, try our Pick & Mix treatments. Select four treatments from the menu below. Luxury or Pet Remedy shampoo Pet Remedy pre-wash spray Deep coat re-moisturising conditioner Pet Remedy leave-in conditioner Application of teeth clean gel Application of fresh breath foam Paw tidy and balm Tear stain remover Ear clean Spritz of fragrance Coat management spray

Little Paws Puppy Treatment
Little Paws Puppy Treatment
extra with puppy groom

The ideal treatment for the new arrival in your home, this puppy spa treatment is perfect for puppies aged between three and six months to make their first puppy groom that extra bit special. Our Little Paws service includes: A mild puppy shampoo SPA™ blueberry facial to remove tear stains Hydrating butter treatment to condition the skin and the coat Paw and nose balm Application of puppy teeth clean gel Free VIP Puppy club bandana

Extra Services

The prices of these additional services are charged on top of the cost of your dog’s usual groom.

Handstripping
Handstripping
Small/Medium: £15 extra | Large/Giant: £25 extra

Some dog breeds, such as border terriers, need to be handstripped at least twice a year. If you think this might be something your dog could benefit from, talk to one of the salon team.

Targeted de-matting
Targeted de-matting
extra with groom

This involves removing small mats in areas like under the legs or behind the ears.

General de-matting
General de-matting
extra with groom

If your dog has a few mats in different areas of their coat, we’ll spend time slowly removing these and can advise on brushing techniques you can do at home to avoid the mats returning.

Clip Off
Clip Off
extra with groom

We always put the welfare of the dogs in our care first, which is why we won’t de-mat for longer than 15 minutes. If we find that this would be necessary, we’ll discuss clipping, which is not only more comfortable for your dog but will cause them less stress. Should this be necessary, you’ll be asked to sign our Clipping Policy and we’ll guide you through what to expect following their groom.

Walk-in Services

Nail clipping

Nail Clipping
Nail Clipping
£10.00

A clip of all the nails as needed, including dew claws.

Reviews

3.4
30 reviews
5 stars
17
4 stars
1
3 stars
0
2 stars
0
1 star
12
  • ED
    Ellie Dalton
    2 days ago
    1.0
    Absolutely disgusted with this “groom room” they threw my dog out to me and told me to get out because I expressed to the groomers and the manager I am not happy with my dog being shaven to the point he no longer looks like a cockapoo. After throwing my dog out to me they continued to laugh with the customers behind. My dog scratched me so bad when they threw him to me and told me they couldn’t cut his nails any shorter so my dogs nails came out sharper than ever. The 2 ladies working in there one with piercings and the other one being a larger lady who needs a groom herself. The manager came and was happy to keep the deposit and give us the rest for free. Not only have they shaved my dog like a sheep they have left him so uneven, one ear has long bits of uneven hair, his chest, his legs, his head and tail. I’ve never ever known such disgusting service in all my life and after refusing to pay they threatened me with police bearing in mind I already spoke to the manager and she was happy enough to understand my frustration and disgust. Avoid this place at all costs. When we left the groom room the 2 ladies continued to laugh with the customers behind us which is also very rude and disgusting seeing as I have extreme social anxiety. These 2 women need sacking. They will say anything just to avoid grooming a dog properly. They told me to go out of the room but then proceeded to let 4 different customers and their pets into the room my dog is being groomed in but told me to get out because I’m distracting her and the dog. On a very hot day they never even gave my dog a drop of water in the 2 and half hours he was there. He was so unhappy when he got home and tbh I can’t even look at my dog without crying because they have done such a terrible terrible job. AVOIDDDDDD!!!! My cockapoo now looks like a rat and I specifically shower them a photo of what I want from the groom but to be lied to and lied to even down to the fact they cut his nails when they never is just wrong.
  • KR
    Kate R
    Mar 28, 2026
    1.0
    I wonder if pets at home employ xenophobes on purpose or not. I attended the shop twice recently, first time served by “Frankie” who asked for my surname in order to put my Pets at home loyalty card. When I gave her my name she said “oh you’re one of THOSE”. I replied “excuse me?” And she scoffed and said “you’re one of THOSE”, I was extremely confused but frankly thought I was missing something. The second time I attended I was in a rush and wanted to purchase some yaks which were on offer - 4 for 3. I was again served by Frankie. She asked if I had my pets at home card - I didn’t. I didn’t want to give her my surname after what happened on the last occasion and just said don’t worry about it, can I just pay. She then charged me for all 4 yaks. At no point did she tell me the 4 for 3 offer was only for pets at home loyalty card holders. I asked for a refund immediately and told her this is the second time she’s had a problem with me so I’d like her name and her managers contact details. Her response was (and I quote) “I am the manager so you’ll be making your silly complaint to me”. I’d like to have the contact details of her manager as she clearly has a problem with people from different countries. I wonder how many people she has scammed or offended…
  • KC
    Katie Collingwood
    Sep 24, 2025
    1.0
    Never answer the phone!
  • CS
    Claire Slater
    May 13, 2021
    1.0
    I discovered that they do not do medium /long fur cats.

Frequently Asked Questions About The Groom Room Hertford

How do I book a groom for my dog at your salon?

The easiest way is via our online booking system at thegroomroom.co.uk.

How much will it cost to groom my dog?

This depends on your dog's breed, coat type and condition, size, and temperament.

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