Pets at Home Hertford is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Hertford at your convenience. We’re proud to serve pet owners throughout Hertford with friendly service and trusted brands.
Explore offerings from Pets at Home Hertford on Madford Retail Park in Hertford, with popular services available at this location.
Products and Services
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Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Recently purchased 2 guinea pigs for my grandchildren. Was served by Claire and Ellie. They were super knowledgeable in pet care. Protective towards the pets being sold. Extremely helpful and friendly. Made my visit most enjoyable and productive ☺️ Will be returning soon to show them photos of our new family members🐹
SE
steven emmins
Jun 2, 2026
5.0
On Saturday the 30th of MAY i did a click and collect order, later that day i went over to Hertford to collect my order only to find it was'nt due until the following monday. I then spoke to a very polite and helpful assistant, JADE to whom i explained i needed the order that day.she then checked if every item on my order was in stock, which it was and then Jade proceded to go round the store to gather my order. Once this was done Jade then phoned head office to cancel the original order which was successful and also got an immediate refund on my credit card. I am extremely appreciative for the attention and professionlism in providing an excellent service which reflects well for Pets At Home, so thank very much JADE for your assistance.
SB
Samantha Bent
Apr 20, 2026
5.0
Lovely visit, staff knowledgeable and friendly. I wanted help with setting up a fish tank for the first time, Anna was really professional and pleasant, as were the women on checkouts.
A nice experience all round.
JB
Janet Bignell
Apr 14, 2026
1.0
Don't know about the vet but reception made a mistake with our appointment. No apology despite my having the email. Couldn't care less attitude. Mistakes happen but admit it, apologise and offer an alternative. Won't go back.
RS
Rachel Smart
Apr 13, 2026
5.0
We visit regularly but today I booked my two daughters in for the workshop and I want to give 5 stars to Scottish Claire for just being a great human. Kids were so engaged and had so much fun. It’s obvious Claire loves her job and has great care for animals. We will definitely book again. Always lovely to see her when we visit
Frequently Asked Questions About Pets at Home Hertford
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my purchases in-store at Pets at Home Hertford?
Yes, you can order online using the Click & Collect service and pick up your order at Pets at Home Hertford, often within one hour of placing your order.
Are pets allowed inside Pets at Home Hertford?
Yes, well-behaved dogs are welcome inside the store as long as they are kept on a lead and under control at all times.
What are the opening hours of Pets at Home Hertford?
Pets at Home Hertford is open Monday to Saturday from 09:00 to 19:00, and on Sundays from 10:30 to 16:30.
Does Pets at Home Hertford provide parking facilities?
Yes, many Pets at Home stores including Hertford offer parking facilities for customers to make visiting convenient.
Is Pets at Home Hertford accessible for customers with disabilities?
Yes, the store is designed to be accessible with features such as wheelchair access, accessible parking, and lifts where available to accommodate customers with disabilities.
What types of products can I find at Pets at Home Hertford?
You can find a diverse range of products including pet food, treats, toys, grooming products, bedding, healthcare products, and various accessories for pets like dogs, cats, small animals, fish, and reptiles.
What services does Pets at Home Hertford offer?
The store offers services such as Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and a carry to car service.
Are there any pet grooming services near Pets at Home Hertford?
Yes, The Groom Room Hertford, a local pet groomer and pet store, is nearby and can complement your visit by providing professional grooming services.
Where can I find veterinary services close to Pets at Home Hertford?
Vets4Pets is located near Pets at Home Hertford and offers veterinary and diagnostic services, making it convenient for pet owners to access medical care for their pets.
What nearby amenities can I visit while shopping at Pets at Home Hertford?
You can visit nearby places like Costa Coffee for refreshments, Matalan for clothing and home goods shopping, or the Hertford British Red Cross for community activities, enhancing your overall visit to the area.
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