Bridge Veterinary Centre - Hartlepool

Reviews

• PS

  Peter Stebbing

  Jun 9, 2026
  5.0
  We saw Claire today with our poorly little boy Bertie. We were made to feel very welcome from walking through the door. We could not of asked for better service, she was caring and gentle and diagnosed the problem straight away listened to our concerns and referred Bertie straight away to a specialist centre. In total we saw 4 members of staff (reception, nurses and vet) and everyone of them were so kind and caring. We can’t thank you all enough.
• EC

  Elayla C

  Jun 6, 2026
  1.0
  HARTLEPOOL PET OWNERS!! Unfortunately my female cat got caught by my male cat just after his neutering, I took my cat to an appointment as I noticed her belly getting larger and nipples, I took her to bridge veterinary care in Hartlepool, the man who checked her out said she wasn’t pregnant and could go ahead and be spayed as he couldn’t feel any kittens. I asked if he was sure and he checked again as if your cat is pregnant when getting them spayed it is a huge incision from the top to bottom of stomach as they need to remove what’s inside. If she wasn’t pregnant it would be a tiny incision on her side and a lot easier. I booked the appointment for my cat to be spayed but a week and a half later I noticed a significant change in my cat and her appearance. I called the vet and they assured me it was okay as she was checked out. I started to feel a little movement in her stomach so I ordered all the things needed if she were to have kittens as I know my cat and something wasn’t right. The next day she went into labour and I called the vets again stating I thought she was going into labour as she was shouting at me and walked into the spare room (quietest room of the house). The vets had told me it wasn’t long enough since they checked her stomach kittens so if she was in labour the kittens wouldn’t survive. I was distressed on the phone and said “what do I do then?!” The lady on the phone was extremely rude and just said “ you will have to just bury them or something”.!!! (This is absolutely ridiculous). I have no grass around me at all to bury them even if I was to as it’s all concrete! (I just think it’s an awful way of communicating when someone is needing help). I hung up on the woman as she was just making the situation worse and helped my cat deliver 4 HEALTHY and fully ready kittens! 😡😡 they are currently 5 weeks old and have had no issues whatsoever! Bare in mind that if I was to have went ahead and got my cat spayed she would of passed away as they couldn’t of been able to get everything out and not knowing she was pregnant in the first place. They would have just told me there was a complication or infection!!! 😡 thank god I knew my cat well enough to not go ahead and get her spayed! Nobody take your parts of the family to this vets!!! The man who “checked” out my cat no longer works there but it’s not the first issue I have had with them. My sweet girl had to wait for me to go to the shops and get more stuff for her as what I ordered wasn’t coming until the next day! PLEASE AVOID! 😢
• SC

  Sharon Conley

  May 21, 2026
  5.0
  We visited Hartlepool vets today and experienced a brilliant visit. The reception staff we excellent, the nurse who attended Mia after her operation was so attentative to Mia. Then her treatment from the vet was first class. Whenever we visit this vets with either of our dogs we get an excellent service.
• LS

  lexie sanderson

  May 6, 2026
  1.0
  we found a lump on my dog which was quite distressing for the family to begin with, we took her to bridge vets and the veterinary nurse that told us she had multiple masses and said we had to be seen by an emergency vet later that day. We then took my dog to the vets later on and we found that he was quite rough with her and didn’t really seem interested had a feel of the “masses “ which turned out to be only one and instantly said “i will work out a price for you” i felt as though there was no care, no compensation and were all about money and was told the price would be 3000 pound. We had asked about a payment plan and they told us to “go get a bank loan or there is nothing we can do”. I found this quite rude and unhelpful as we were already quite distressed, we had been with the vets for quite a while and it felt as though all they were bothered about was money and not my dogs safety . The vet wanted to remove the mass and spade her which we later found out was dangerous. We then took her to the animal trust in “ stockton who were absolutely amazing and handled the situation amazingly and the price was £850. The vet from the animal trust advised we do the surgery separately for the dogs safety and healing process. If i could advise anything it is to AVOID bridge vets and go to the animal trust.
• JO

  jacqueline oliver

  Apr 9, 2026
  5.0
  Just returned from vets with our elderly staffie who has a mass on his paw. Was seen by vet Claire I cannot praise enough her honesty, care, advice and support given for our 14 yr old boy. She helped us make difficult decisions which we were struggling with concerning the care of our beloved boy. Thank you Claire for your support.

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