Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Portsmouth?

Accepted Answer

Yes, Pets at Home Portsmouth offers a Click & Collect service allowing you to shop online and pick up your order in-store, often within an hour of placing it.

Question 8

Are I allowed to bring my dog into Pets at Home Portsmouth?

Accepted Answer

Yes, Pets at Home Portsmouth welcomes well-behaved dogs on leads, so you can shop while your dog accompanies you.

Question 9

What are the opening hours of Pets at Home Portsmouth?

Accepted Answer

Pets at Home Portsmouth is open Monday to Friday from 09:00 to 20:00, Saturday from 09:00 to 19:00, and Sunday from 10:00 to 16:00.

Question 10

Does Pets at Home Portsmouth offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the Portsmouth location, offer parking facilities for customers.

Question 11

Is Pets at Home Portsmouth accessible for customers with disabilities?

Accepted Answer

Yes, Pets at Home Portsmouth has accessibility features such as wheelchair access and accessible parking spaces to ensure an inclusive shopping experience.

Question 12

What types of pet products can I find at Pets at Home Portsmouth?

Accepted Answer

You can find a wide range of pet products including pet food, treats, toys, grooming products, beds, collars, and healthcare products for various pets like dogs, cats, small animals, fish, and reptiles.

Question 13

What services does Pets at Home Portsmouth provide?

Accepted Answer

Pets at Home Portsmouth offers services such as Click & Collect, free help and advice, free harness fitting, weight checks, nutrition consultations, adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 14

Can you recommend nearby places to visit before or after shopping at Pets at Home Portsmouth?

Accepted Answer

Yes, you might enjoy visiting Funnell & Howard Ltd. for coffee or a meal, or stop by Star & Garter pub for a drink. For beauty and spa treatments, Beautyera Pro or Moonstone Hair Design are nearby options.

Question 15

Are there convenient transportation or charging facilities near Pets at Home Portsmouth?

Accepted Answer

Yes, there is an evyve Charging Station nearby for electric vehicle charging, making it convenient if you drive an EV to the store.

Question 16

Where can I find grocery stores close to Pets at Home Portsmouth?

Accepted Answer

For grocery needs, nearby options include Tesco Esso Express, SPAR, and Co-op Food, which are all close to Pets at Home Portsmouth.

Pets at Home Portsmouth

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