Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Basingstoke?

Accepted Answer

Yes, Pets at Home Basingstoke offers a Click & Collect service, including a One Hour Click & Collect option, allowing you to order online and pick up your items in-store conveniently.

Question 8

Are pets allowed inside Pets at Home Basingstoke?

Accepted Answer

Yes, well-behaved dogs on a lead are welcome to accompany you inside the store, making your shopping experience more enjoyable.

Question 9

What are the opening hours for Pets at Home Basingstoke?

Accepted Answer

Pets at Home Basingstoke is open Monday to Friday from 9:00 to 20:00, Saturdays from 9:00 to 19:00, and Sundays from 10:00 to 16:00.

Question 10

Does Pets at Home Basingstoke provide parking facilities?

Accepted Answer

Yes, many Pets at Home locations, including Basingstoke, offer parking facilities for customer convenience.

Question 11

Are Pets at Home Basingstoke's stores accessible for people with disabilities?

Accepted Answer

Yes, the store is designed to be accessible for customers with disabilities, featuring wheelchair access, accessible parking, and lifts where available.

Question 12

What products can I find at Pets at Home Basingstoke?

Accepted Answer

Pets at Home Basingstoke offers a wide range of pet products including food, treats, toys, grooming products, pet beds, collars, harnesses, and more for various pets like dogs, cats, small animals, fish, and reptiles.

Question 13

Are there any pet-related services offered at Pets at Home Basingstoke?

Accepted Answer

Yes, services include Click & Collect, free help and advice, harness fitting, weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and a carry to car service.

Question 14

What nearby pet care services are close to Pets at Home Basingstoke?

Accepted Answer

Nearby, you can find Companion Care Vets Basingstoke for veterinary services, and The Groom Room Basingstoke or Pets At Home and Groom Room for grooming, making it easy to coordinate pet care around your visit.

Question 15

Are there nearby shops where I can combine shopping with Pets at Home Basingstoke?

Accepted Answer

Yes, you can visit nearby stores like Poundstretcher for discounted goods, Bensons for Beds or Dreams Basingstoke for furniture, and Argos Basingstoke Retail Park, all within the Hatch Warren Retail Park area.

Question 16

What food and refreshment options are available near Pets at Home Basingstoke?

Accepted Answer

Nearby options include McDonald's for quick meals, Starbucks UK or Costa Express for coffee and snacks, and Glenilen Farm for groceries and eat and drink selections, perfect for grabbing a bite before or after your visit.

Pets at Home Basingstoke

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