Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my items from Pets at Home Alton?

Accepted Answer

Yes, Pets at Home Alton offers a Click & Collect service where you can order online and pick up your purchases in-store, often within one hour of placing your order.

Question 8

Are pets allowed inside Pets at Home Alton?

Accepted Answer

Yes, well-behaved dogs are welcome inside Pets at Home Alton and must be kept on a lead and under control at all times while in the store.

Question 9

What are the opening hours of Pets at Home Alton?

Accepted Answer

Pets at Home Alton is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 4:00 PM.

Question 10

Does Pets at Home Alton provide any pet care services besides selling products?

Accepted Answer

Yes, Pets at Home Alton offers services such as free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, and carry to car service.

Question 11

Is Pets at Home Alton accessible for customers with disabilities?

Accepted Answer

Yes, many Pets at Home stores including Alton are fully accessible with features like wheelchair access, accessible parking, and lifts where available to ensure an inclusive environment.

Question 12

Does Pets at Home Alton have parking facilities for customers?

Accepted Answer

Yes, many Pets at Home stores, including the Alton location, offer parking facilities for customers.

Question 13

What pet products can I find at Pets at Home Alton?

Accepted Answer

Pets at Home Alton offers a wide range of products including pet food, treats, toys, flea and tick treatments, pet beds, collars, harnesses, grooming products, cages, healthcare products, and fish tanks among others.

Question 14

Are there any popular shops near Pets at Home Alton where I can combine my shopping trip?

Accepted Answer

Yes, Pets at Home Alton is located at Alton Retail Park near several stores including Aldi and Lidl supermarkets for groceries, Wickes for home improvement, and Carpetright for flooring. You can conveniently visit these stores along with Pets at Home during your shopping trip.

Question 15

How can nearby businesses like The Groom Room Alton enhance my pet care experience when visiting Pets at Home Alton?

Accepted Answer

The Groom Room Alton, located nearby, offers additional pet grooming and services which complement the products and advice available at Pets at Home Alton, providing comprehensive care options for your pet in one area.

Question 16

Are there any nearby places where I can relax and refresh before or after visiting Pets at Home Alton?

Accepted Answer

Yes, nearby you can enjoy a coffee at Costa Coffee or dine at Spoilt for Choice restaurant. If you want to exercise, Puregym is also close by to help you stay active on your visit.

Pets at Home Alton

Business Details

About

Location

Hours

Reviews

Frequently Asked Questions About Pets at Home Alton