Seadown Veterinary Hospital - Hythe

Reviews

• EB

  Emma B

  May 30, 2026
  5.0
  We sadly had to have our cat put to sleep quite suddenly, my husband and daughter had to take him as I was working, my daughter has autism and he was her cat, she struggled so much but the vet was kind and patient. I collected him a few days later to bring him home to bury, seadown looked after him in cold storage until we were ready. The nicest thing was that they had put him curled up in a sleeping position and that meant the world. Just want to say thank you to all the staff for being so kind and caring
• CS

  Caroline Sallis-Galvin

  Apr 14, 2026
  5.0
  I love Seadown. I have two dogs two cats and two gerbils. Three of them are rescues. It’s always calm, my animals never get stressed and it might be a bit expensive but happy vet trips are priceless. Also I want to mention the admin/reception team who are wonderful. Full of knowledge and SO helpful.
• SR

  S Reynolds

  Mar 13, 2026
  1.0
  They operated on our dog to remove a cancer lump but failed to properly check prior to operation if cancer was elsewhere. £3k and 3 weeks later we had to pay another £700 for exrays and for her to be put down. They also prescribed the wrong medication for the infection that she had and they took a week to decide on correct tablets. Visited Seadown at Hythe @ 6 times with this condition and never saw same vet twice. Most seemed inexperienced and unqualified.
• TS

  Trudy Smith

  Mar 8, 2026
  5.0
  From the phone call 7.30 am on a Sunday morning the staff at seadown couldn't have been more kind . Our darling Doberman Coco wasvery poorly she was seen within an hour unfortunately the outcome wasn't good but it was delt with compassion and kindness thank you so much to all the staff involved
• AT

  Andrew Twydell

  Feb 8, 2026
  1.0
  This was one of the most upsetting and poorly handled experiences I’ve had with a veterinary practice. I attended for what should have been a routine second vaccination for my dog. I was clear that he had been completely fine following earlier ear treatment. Despite this, the vet insisted she could see something concerning, described as a possible foreign body (“a yellow stalk” or grass seed). I was told sedation would be required to remove it. Based on that assessment, and trusting the advice given, I consented. After my dog was sedated, I was told that no foreign body was present and that only a very small piece of wax had been removed. Despite this, I was charged almost £300 for a procedure described as “grass seed removal.” After escalating through the formal complaints process, CVS later acknowledged that this billing description was misleading, but stated it was used because their system lacked an alternative code. They also forgot to clip my dogs nail as requested during the sedation. Ultimately, my dog was put at unnecessary risk of sedation for no reason. During the same visit, my dog who I had explicitly flagged as anxious, was left unattended in a kennel with his lead still attached. While unsupervised, he chewed through the lead. Being told this after the fact was extremely distressing and raised serious concerns about supervision and basic safety. I pursued this through the full complaints process, escalating beyond the practice to CVS at Regional Director level. The process involved repeated delays, missed response deadlines, and multiple follow-ups. Ultimately, the response focused on defending internal records rather than addressing the clear inconsistency between what I was told before sedation and what was actually found afterwards. Although some communication failures and procedural “learnings” were acknowledged, no responsibility was taken for the misleading procedure description, the unnecessary distress caused, or the handling of my dog while in their care. The only resolution offered was reimbursement for the damaged lead. This experience fundamentally undermined my trust in the practice. I would urge any pet owner to be extremely cautious, ask detailed questions, and ensure they fully understand and are comfortable with any proposed procedures before consenting.

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