Cedar Veterinary Hospital - Ringwood

Reviews

• SF

  Susana Fernandez-Gomez

  Oct 7, 2026
  1.0
  My experience with this veterinary group has left me deeply concerned about their professionalism, transparency and approach to customer complaints. When I raised concerns and requested that issues be investigated fairly and objectively, I felt my concerns were dismissed rather than properly addressed. During the complaints process, statements were made about my behaviour that I strongly dispute, and despite asking for evidence and a thorough review, I did not feel that an impartial investigation took place. What has been most disappointing is not the original issue itself, but the way the complaint was handled afterwards. I expected openness, honesty and a willingness to examine the facts. Instead, I was left feeling that staff accounts were accepted without adequate scrutiny and that my concerns were not taken seriously. As a result, I have escalated the complaint outside of the practice because I have lost confidence in the organisation's ability to investigate complaints fairly and objectively. I believe clients deserve respectful communication, transparency and accountability when concerns are raised. Unfortunately, my experience fell well short of those expectations.
• BW

  benjamin wells

  Oct 3, 2026
  5.0
  As first time rabbit owners, my girlfriend and I took our sweet girl Dennie who we rescued to Cedar vets to meet Emily and have her spay procedure. The entire team are lovely, it is always very friendly when you go in, her procedure went very well and also had a general health MOT including nail clipping and microchipping. As concerned owners we called the reception team a few times throughout the day just to request an update on her, and they were super friendly and asked the nurse team how she was doing each time. When we got her home, we noticed she wasn’t quite herself, likely due to the anaesthetic so over the night and early hours of the morning we were able to talk to the night team who were also very helpful. In the morning she was starting to refuse food so we called to say we suspected GI stasis and cedar vets made her an appointment straight away! We got her in in good time and she spent a day and evening with them to get her eating and back to herself again, providing updates during her stay. When we got her back the difference was night and day with Dennie being much brighter and more herself. The reception team were super helpful with the process of going through insurance for Dennie’s stasis prevention treatment and overall the entire team were amazing, super friendly and amazing with answering all our questions! We have no doubt Dennie has received the absolute best care and we have complete confidence in the team at Cedar :)
• SF

  Steph Farrant

  Aug 21, 2026
  1.0
  I have just unfortunately had the worst experience visiting this veterinary clinic, I arrived at 1030pm as I was concerned about my rabbit and had previously explained to the receptionist before arriving that I had experienced this before, kept getting spoken over whilst on the call when I was trying to explain everything. As a worried pet parent I decided to take bunny in to be seen, she mentioned the £207 to be seen plus any extras for any medication which I said I have no problem paying. When I arrived I was seen straight away and I explained that he was in a lot of pain and the vet confirmed he had bloating of the tummy but told me he had to continue with the checks which I understand but I just asked if he could have some pain relief. I was questioning about the medication and just asking if cats and dogs suffer with the same problems as the medication was for cats and dogs that was being prescribed, I googled it to understand that the medications are used on smaller animals with a lower dose. I was only asking questions to make sure I new what I was giving my rabbit. I unfortunately speak with a low tone and was getting the impression from the vet that he thought I was being rude by asking so many questions. Bearing in mind I am also a little worried and stressed that my rabbit is close to death. When I came out of the appointment room the receptionist said to the vet “are you ok” in a way that sounded like he has just been abused by me, she went off to measure the medication and came back and asked if I wanted to know how to give bunny his medication and how much and said because you have done it many times in a very patronising manner, to which I answered no, I mentioned that I have done this before because my other bunny suffered the same problems, gut statis. The receptionist continued to make me very uncomfortable slamming the medication on the desk and shoving the card machine at me and saying, “you lady, are a piece of work” after I told her she was in the wrong profession! I also had my 12 year old witnessing this whole thing who is also worried about her pet. Customer service job roles, you should stay composed no matter what and especially in an out of hour veterinary clinic where worried pet parents are already upset and stressed. She escorted myself and my 12 old daughter out of the establishment as if I was some sort of threat. Absolutely gob smacked. If this is the same receptionist in all the other 1 star reviews, you should seriously consider whether you want this sort of woman on your front desk.
• EP

  Elizabeth Pearson

  Aug 15, 2026
  5.0
  Saw Georgia last night at the emergency out of hours service. She was thorough, kind and all around amazing. She instantly put us and our poorly dog (Maeby) at ease, did a very comprehensive assessment and gave us some fantastic advice. I forgot to ask the receptionists name but she was also incredible and so reassuring. I can’t thank Georgia and the entire team enough!
• NW

  nigel willson

  Aug 13, 2026
  5.0
  Have been using this vets for many years, even after we moved away we travel back with our elderly dogs, their care is fantastic

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