Pets at Home Havant is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Havant at your convenience. We’re proud to serve pet owners throughout Havant with friendly service and trusted brands.
Explore offerings from Pets at Home Havant on 6, Solent Retail Park in Havant, with popular services available at this location.
Products and Services
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Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Helpful staff, good selection for cats. Plus normally see cute rabbits when checking out
CB
Carla Best
Sep 6, 2026
1.0
I am genuinely extremely disappointed by the reptile care and advice being provided at the Pets at Home Havant store.
My concerns started after I saw a TikTok showing a leopard gecko being purchased from this store. The enclosure the gecko was being kept in was essentially a tiny box compared with the space a leopard gecko actually needs. It had reptile carpet, only one hide, very little coverage or enrichment and, from what was shown, no clearly appropriate heating setup.
What makes this even more concerning is the advice the customer said they received from the employee. They were told that they shouldn’t add plants, logs or other coverage yet because it would apparently “overwhelm” the leopard gecko.
That is honestly some of the worst reptile advice I have ever heard. Hides, cover and enrichment are not something a leopard gecko needs to “grow into”. They are fundamental parts of providing a secure environment where a leopard gecko can hide and behave naturally.
And unfortunately, this advice has now contributed to the situation the poor animal is in. The buyer has taken this leopard gecko home and, according to what was shown, it is now living in a tiny enclosure with sand substrate, no clearly appropriate heating setup, barely any hides and essentially zero plant/visual coverage.
This is exactly why I have a problem with Pets at Home presenting employees as knowledgeable reptile specialists. Customers trust the advice they are given when buying an animal. If someone is being told that a leopard gecko doesn’t need additional coverage because it might “overwhelm” them, that customer is going to assume they’re doing the right thing by following that advice.
I contacted Pets at Home directly about this and was told that the appropriate animal sales process was followed, that the advice given was in line with their training and welfare standards, and that the employee involved is experienced and knowledgeable about reptile care.
That response honestly concerns me even more.
If this really is the standard of advice being provided by Pets at Home, then the training and welfare standards need to be seriously reviewed. An employee being experienced doesn’t automatically make the advice correct.
Leopard geckos are living animals with specific welfare requirements. They need appropriate space, suitable heating and temperature gradients, appropriate hides and plenty of usable cover and enrichment. They should also be housed individually.
I am not expecting every customer to have a £2,000 naturalistic mansion for their leopard gecko. I am asking for the basic welfare needs of these animals to be taken seriously.
A tiny sales enclosure with one hide and reptile carpet is already concerning. Giving a customer poor husbandry advice and then sending the animal home into an equally inadequate setup is even more concerning.
These animals cannot speak for themselves, so I will continue raising this until I feel that the concerns are actually being taken seriously. I sincerely hope Pets at Home reviews the Havant store’s reptile setups and the advice being given to customers, because these animals deserve considerably better.
SO
Sheila Oneill
Jul 21, 2026
1.0
Rude and abrupt. Faced a barage of abuse. Also overcharged. £55 for a puppy bath. Although I am a woman of 75 yrs old with health conditions and reminded them of such, they continued with abuse. I told them what I thought of them, paid the bill and left. Banned from shop for telling them what I thought of them.
Frequently Asked Questions About Pets at Home Havant
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my purchase at Pets at Home Havant?
Yes, Pets at Home Havant offers a Click & Collect service allowing you to order online and pick up your items in-store, often within an hour.
Are pets allowed inside Pets at Home Havant?
Yes, well-behaved dogs are welcome in the store if kept on a lead and under control at all times.
What are the opening hours of Pets at Home Havant?
The store is open Monday to Friday from 9:00 to 20:00, Saturdays 9:00 to 19:00, and Sundays 10:30 to 16:30.
Does Pets at Home Havant offer parking facilities?
Yes, many Pets at Home stores, including Havant, offer parking facilities for customers.
Is Pets at Home Havant accessible for people with disabilities?
Yes, the store is fully accessible, with features such as wheelchair access and accessible parking spaces.
What types of products can I find at Pets at Home Havant?
The store offers pet food, treats, toys, accessories, healthcare products, grooming equipment, training gear, and more for dogs, cats, small animals, fish, and reptiles.
Are there events or workshops at Pets at Home Havant?
Yes, the store holds events like My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Check their Events page for details and bookings.
How can nearby destinations like Hobbycraft Havant and Solent Retail Park complement my visit to Pets at Home Havant?
After shopping for your pet essentials at Pets at Home Havant, you can explore nearby Hobbycraft Havant for arts and crafts supplies, or enjoy additional shopping at Solent Retail Park, making your visit more convenient and enjoyable.
Is there a veterinary service near Pets at Home Havant?
Yes, Vets4Pets is located nearby, providing veterinary care, diagnostic services, and pet health support, which complements the pet products and advice available at Pets at Home Havant.
Can I combine a grooming appointment with a visit to Pets at Home Havant?
Yes, Pets At Home Havant & The Groom Room is nearby, so you can conveniently combine pet grooming services with shopping for pet supplies at Pets at Home Havant.
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