Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Cwmbran?

Accepted Answer

Yes, Pets at Home Cwmbran offers a Click & Collect service where you can order online and pick up your items in-store, often within an hour of ordering.

Question 8

Are pets allowed inside Pets at Home Cwmbran?

Accepted Answer

Yes, well-behaved dogs are welcome in Pets at Home Cwmbran, provided they are kept on a lead and under control at all times.

Question 9

What are the opening hours of Pets at Home Cwmbran?

Accepted Answer

Pets at Home Cwmbran is open Monday to Friday from 09:00 to 20:00, Saturdays from 09:00 to 19:00, and Sundays from 10:00 to 16:00.

Question 10

Does Pets at Home Cwmbran provide any free services?

Accepted Answer

Yes, they offer free help and advice, free harness fitting, and free weight checks to support your pet's well-being.

Question 11

Is Pets at Home Cwmbran accessible for customers with disabilities?

Accepted Answer

Yes, many Pets at Home stores, including the Cwmbran location, are fully accessible with features like wheelchair access and accessible parking spaces.

Question 12

Are parking facilities available at Pets at Home Cwmbran?

Accepted Answer

Yes, many Pets at Home stores provide parking facilities for customers, including Pets at Home Cwmbran.

Question 13

What pet products can I find at Pets at Home Cwmbran?

Accepted Answer

You can find pet food, treats, toys, flea and worm treatments, pet beds, collars, grooming products, and much more for a variety of pets like dogs, cats, fish, and small animals.

Question 14

Which nearby places can help me plan my visit to Pets at Home Cwmbran?

Accepted Answer

Cwmbran Retail Park is nearby, offering additional shopping and dining options such as Costa Coffee and Helen's Country Kitchen, perfect for a meal before or after visiting Pets at Home.

Question 15

Are there nearby pet care services to Pets at Home Cwmbran?

Accepted Answer

Yes, nearby are Pets at Home Cwmbran & The Groom Room and The Groom Room Cwmbran, offering pet grooming and additional pet services close to the store.

Question 16

Which other stores near Pets at Home Cwmbran might offer complementary products or services?

Accepted Answer

Nearby stores include Evans Cycles for sporting goods, Bensons for Beds for furniture, and Mountain Warehouse for outdoor gear, providing options for varied shopping needs in the area.

Pets at Home Cwmbran

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