Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchase at Pets at Home Cheltenham Golden Valley?

Accepted Answer

Yes, Pets at Home Cheltenham Golden Valley offers Click & Collect service, including a One Hour Click & Collect option allowing you to pick up your order within an hour of ordering online. Check availability on their website before placing an order.

Question 8

Are pets allowed inside Pets at Home Cheltenham Golden Valley?

Accepted Answer

Yes, well-behaved dogs on leads are welcome to accompany you inside the store to make shopping for pet supplies easier.

Question 9

What are the opening hours for Pets at Home Cheltenham Golden Valley?

Accepted Answer

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 4:00 PM.

Question 10

Does Pets at Home Cheltenham Golden Valley offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including Cheltenham Golden Valley, provide parking facilities for customers.

Question 11

Is Pets at Home Cheltenham Golden Valley accessible for people with disabilities?

Accepted Answer

Yes, the store is designed to be fully accessible, including features like wheelchair access and accessible parking spaces to ensure an inclusive shopping experience.

Question 12

What types of products and services can I find at Pets at Home Cheltenham Golden Valley?

Accepted Answer

You can find pet food, treats, toys, grooming products, pet beds, collars, travel accessories, healthcare items, and more. Services include Click & Collect, free advice, harness fitting, weight checks, nutrition consultations, and an adoption centre.

Question 13

Which nearby retail stores can I visit alongside Pets at Home Cheltenham Golden Valley?

Accepted Answer

Home Bargains is a nearby discount and arts & crafts retailer, and TradePoint Cheltenham offers hardware and building supplies, making them convenient stops when visiting the retail park.

Question 14

Are there nearby medical facilities close to Pets at Home Cheltenham Golden Valley?

Accepted Answer

Yes, nearby medical facilities include Nuffield Health Cheltenham Hospital, Cotswold Urology, and specialised clinics like Gosal Knee Clinic and Gloucestershire Knee Clinic for various healthcare needs.

Question 15

Is there a nearby locksmith service if I need one while visiting Pets at Home?

Accepted Answer

Yes, My Key Machine and Timpson Key Machine locksmith services are located nearby, providing convenient key cutting and lock services.

Question 16

Can I enjoy a meal or a snack near Pets at Home Cheltenham Golden Valley?

Accepted Answer

Nearby dining options include K F C for fast food and The Redgrove, which offers barbecue and traditional British meals, suitable for before or after your visit to the store.

Pets at Home Cheltenham Golden Valley

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