Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my pet supplies at Pets at Home Southend Victoria?

Accepted Answer

Yes, you can use the One Hour Click & Collect service to order online and pick up your items within an hour at Pets at Home Southend Victoria.

Question 8

Are pets allowed inside Pets at Home Southend Victoria?

Accepted Answer

Yes, well-behaved dogs on a lead are welcome inside the store so you can shop while accompanied by your pet.

Question 9

What are the opening hours for Pets at Home Southend Victoria?

Accepted Answer

The store is open from 9 AM to 8 PM Monday to Friday, 9 AM to 7 PM on Saturday, and 10 AM to 4 PM on Sunday.

Question 10

Does Pets at Home Southend Victoria offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including Southend Victoria, have parking facilities for customers.

Question 11

Is Pets at Home Southend Victoria accessible for customers with disabilities?

Accepted Answer

Yes, the store is fully accessible with features such as wheelchair access and accessible parking spaces.

Question 12

What services can I find at Pets at Home Southend Victoria?

Accepted Answer

Services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, adoption centre, licensed medicines, pets in-store, and carry to car service.

Question 13

What types of pet products does Pets at Home Southend Victoria offer?

Accepted Answer

They offer pet food, treats, flea and wormers, beds, clothing, crates, collars, leads, toys, grooming products, healthcare, and accessories for a variety of pets.

Question 14

Is Pets at Home Southend Victoria located near any other shopping centers?

Accepted Answer

Yes, it is located within London Road Retail Park which also has stores like Home Bargains and Dunelm nearby, making it convenient for combined shopping trips.

Question 15

Are there other pet-related stores close to Pets at Home Southend Victoria?

Accepted Answer

Yes, Jollyes, another pet store and aquarium, is nearby if you want to explore more pet shopping options.

Question 16

Can I visit nearby attractions or facilities after shopping at Pets at Home Southend Victoria?

Accepted Answer

Yes, you can visit nearby places like The Food Warehouse or Iceland for groceries, or take a fitness class at Welcome Gym close by after your pet shopping.

Pets at Home Southend Victoria

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