This profile is uncertified and using publicly sourced data
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Business Details
About
Pet StorePet Supply Store
Durham Animal Feeds is one of the largest UK providers of affordable raw food for dogs. We’ve been at the forefront of the raw dog food industry for over 30 years. As a result, we have an extensive range of products established to satisfy even the fussiest of canines.
We’re a third-generation family business which started in 1969. Because It began with our own dogs in mind, we had the experience to understand the demand for a product that owners and dogs loved. Today, we continue to adapt to changes in the industry and we’re always developing new ranges; this stems from our desire to be the best option for all your raw diet needs.
Location
Durham Animal Feeds
Development Site Heighington Lane, Aycliffe Business Park, DUR
DL5 6AA, United Kingdom
Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 1:00 PM
Sunday9:00 AM - 12:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.