Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order pet supplies online and pick them up at Pets at Home Lisburn?

Accepted Answer

Yes, Pets at Home Lisburn offers a Click & Collect service allowing you to order online and collect your purchases in-store, often within one hour of ordering.

Question 8

Are well-behaved dogs allowed inside Pets at Home Lisburn?

Accepted Answer

Yes, well-behaved dogs on a lead are welcome in Pets at Home Lisburn, so you can shop with your pet accompanying you.

Question 9

What are the opening hours for Pets at Home Lisburn?

Accepted Answer

Pets at Home Lisburn is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 13:00 to 18:00.

Question 10

Does Pets at Home Lisburn provide parking facilities?

Accepted Answer

Yes, many Pets at Home stores including Lisburn offer parking facilities for customers.

Question 11

Is Pets at Home Lisburn accessible for customers with disabilities?

Accepted Answer

Yes, the store is designed to be fully accessible with features like wheelchair access and accessible parking spaces.

Question 12

What pet products are available at Pets at Home Lisburn?

Accepted Answer

Pets at Home Lisburn offers a wide range of products including pet food, treats, toys, grooming products, pet beds, collars, cages, healthcare products, and more for various pets.

Question 13

What services does Pets at Home Lisburn offer to pet owners?

Accepted Answer

Services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, in-store pets, and carry to car service.

Question 14

Are there pet grooming services near Pets at Home Lisburn?

Accepted Answer

Yes, The Groom Room Lisburn and Pets At Home And The Groom Room Lisburn are nearby pet groomers where you can get grooming services for your pet.

Question 15

What nearby places can I visit around Pets at Home Lisburn for a coffee break?

Accepted Answer

Nearby coffee shops include Ground Espresso Bars and Marks and Spencer cafe where you can relax before or after shopping at Pets at Home Lisburn.

Question 16

Are there veterinary services close to Pets at Home Lisburn?

Accepted Answer

Yes, Vets4Pets is located nearby for veterinary and pet health services, offering convenient access alongside your visit to Pets at Home Lisburn.

Pets at Home Lisburn

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