Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my pet supplies in-store at Pets at Home Plymouth?

Accepted Answer

Yes, Pets at Home Plymouth offers a Click & Collect service that allows you to order items online and pick them up in-store at your convenience. They even offer a One Hour Click & Collect service for faster collection times.

Question 8

Are Pets at Home Plymouth stores pet-friendly? Can I bring my dog inside?

Accepted Answer

Yes, Pets at Home Plymouth welcomes well-behaved dogs inside their stores. Dogs must be kept on a lead and under control at all times to ensure a pleasant shopping environment for everyone.

Question 9

What are the opening hours of Pets at Home Plymouth?

Accepted Answer

Pets at Home Plymouth is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:30 to 16:30.

Question 10

Does Pets at Home Plymouth provide any special services for pets?

Accepted Answer

Yes, they offer services including free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and a carry to car service.

Question 11

Are Pets at Home Plymouth's facilities accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home Plymouth stores are fully accessible, including wheelchair access, accessible parking spaces, and lift facilities where available to ensure inclusivity.

Question 12

Is there parking available when visiting Pets at Home Plymouth?

Accepted Answer

Yes, many Pets at Home Plymouth stores offer parking facilities for customer convenience.

Question 13

What popular nearby places can I visit before or after shopping at Pets at Home Plymouth?

Accepted Answer

Nearby, you can visit the Pausa Cafe inside Dunelm for coffee and smoothies or grab a snack at Costa Coffee. These places offer a nice break if you're shopping in the Friary Retail Park area.

Question 14

Are there other pet-related services near Pets at Home Plymouth?

Accepted Answer

Yes, near Pets at Home Plymouth you will find The Groom Room Plymouth for pet grooming services and Vets4Pets Plymouth for veterinary care, facilitating comprehensive pet care in a convenient area.

Question 15

How can I reach Pets at Home Plymouth using public transport?

Accepted Answer

Plymouth Friary railway station is nearby, making it convenient for customers travelling by train to visit Pets at Home Plymouth and shop for their pet needs.

Question 16

What types of pet products are available at Pets at Home Plymouth?

Accepted Answer

Pets at Home Plymouth offers a wide range of products including pet food, treats, flea and tick treatments, pet beds, clothing, collars, toys, grooming products, healthcare products, aquariums, and more for various pets like dogs, cats, fish, reptiles, and small animals.

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