The Groom Room Exeter

Reviews

• NW

  Nicola Whitby

  Mar 16, 2026
  1.0
  Do not waste your time!!! If I could give no stars I really would,completely upset and angry after today’s experience. Iam never a person to write a review but I wish I would have looked before hand. Went in last week to book my new puppy in for a wash he didn’t needs the full works but I was forced into having only that option but the lady just wasn’t very happy and didn’t seem like she really cared or wanted to be there.she booked my dog in for today after only being able to offer one appointment time for the next two weeks as she only works two days for 9am! I explained to her my daughter goes on transport and gets picked up so would come as soon as she leaves (we live 45 minutes away) at no point did she say if you arrive even 5 to 10 minutes late they will refuse to do it.I apologied and there were two staff with no other animals as it was just opened but they were not willing to negotiate I said as I was late and they was saying about time to get it all done I said leave the ears,pads and cut as I didn’t want that to begin with but was happy to pay the full price just for wash so she had 50 minutes to complete this but she was refusing to and then started waving a policy paper around about being late.They had more then enough time with two of them to just wash a dog and the aggression and dismissive attitude they had towards us was just like they were looking for an excuse to do no work on a Monday morning.This is my first dog and first experience so I’m completely disappointed Not good costumer service Will not be returning Rude staff
• AJ

  andrew jerrett

  Oct 19, 2023
  5.0
  Very helpful staff, pleasant place to get your dog looking good.
• ND

  Nancy Deslandes

  Jul 9, 2021
  1.0
  Worst experience - from start to finish. After waiting about 3 months for my appointment, I had a phone call threatening to cancel my appointment 30 mins before I was due to be there. Told me that they were going through taking deposits from customers who don’t show… I haven’t ever missed an appointment there. I was more than happy to pay a deposit, but there could have been a nicer approach. I took my dog in as planned - she had been many times before. She is usually a little nervous when I leave, but soon settles. The staff in the past have always told me that she is very gentle, but just takes a moment to settle. This time - the same lady who I had had an unpleasant conversation with earlier that day phoned me to tell me to collect my dog after 30 minutes. She had apparently been aggressive. I have the most gentle Goldendoodle. Never displayed an ounce of aggression in her life. They told me they have had to put a muzzle on her. Then later claimed that she had bitten someone. When we turned up there was no bite at all, and my dog was terrified. In the past there have been some lovely groomers here - but my experience today has made me and my dog so upset that I had to share this, to avoid someone else’s pet being treated in this way.

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