Optivet South West is an independent specialist Veterinary Ophthalmology service that provides outstanding ophthalmic care to all animal species.
We provide a personal, friendly, high quality service to pet owners and referring vets. Our veterinary nurses and animal care assistants are specially trained to care for your pet and treat every patient as if they were their own. We understand that referral is not always an option, so we are always happy to provide advice to veterinary surgeons in practice.
Our ophthalmology team is very experienced and has remote specialist-led anaesthesia support from our Hampshire hospital.
We share a building with South Moor Vets but occupy different sections of it - we are a separate business.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.